Personal Shopping Lead

1 week ago


Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

Who we are
We are a leading partner for luxury across the Middle East.

With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers.

We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team.

From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations.

We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing
Our Senior Online Personal Shopper is responsible for identifying key online clients, and delivering an exceptional service. They will do this by anticipating, and facilitating clients needs / requests to high retention rates of online VIP's.

Our Senior Online Personal Shopper must also demonstrate extensive knowledge of the fashion industry and the passion, and ability to identify the client's tastes, activities, body type and desired image in order to tailor a look to each client's needs.


  • Build the online personal shopping structure and ensure seamless CX and EX journeys
  • You'll develop the Client base (a portfolio of top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, highvalue prospects, to introduce them to the Client service.
  • On a weekly basis pull the reports with new VIP's into the segment and reach out to them to build long lasting relationships.
  • Deliver weekly reports with set objectives and clear goals and opportunities for the following week.
  • Liasise with ecomm team when processes are not optimum
  • You'll create and send personalized communications to your clients, to inform them of new products, designers and other Level Shoes news that is relevant to their interests.
  • You'll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region.
  • Schedule online appointments and set sales targets to improve online sales
  • Work closely with the marketing/buying team and provide regular feedback on client segments and purchasing power
  • Keep uptodate with market trends / new releases/ competitor activities. Attend events to improve revenue by building stronger database
  • Work closely with buyers, multibrand areas/concessions to develop thorough understanding and knowledge of current offerings and keys sellers
  • Provide regular updates to Clienteling manager on client's preferences, trends, best sellers
  • Act as a trusted consultant by partnering and jointly working with the sales team to upgrade the buying experience and provide the highest customized level of service to various individual shoppers
  • Coordinate with marketing on upcoming promotions and events by reviewing VIP list and determining product needs
  • Recruit new VIG (very important guests) and turn regular guests to loyal
  • Communicate with customers to assess their needs and provide assistance in satisfying those needs and meeting or surpassing customers' expectations
  • Build and maintain customer relationships in order to build strong loyalty
  • Deal with all customer complaints and website issues in the back office
  • Provide personalized attention and advanced knowledge of products, services and trends, become a trusted consultant for shoppers who want an enhanced buying experience
  • Achieve the sales target by providing personalized attention and advanced knowledge regarding products and trends
  • Work closely with CRM team on customer acquisition and retention
  • Push own social media brand to influence and attract guests and drive traffic to store/ online site

What you'll need to succeed

  • 5+ years Experience within Personal Shopping
  • Strong Client book, within Luxury Fashion

What we can offer you
With us, you will turn your aspirations into reality.

We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers diverse career paths for those who are extraordinary, every day.


We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

To view all our perks and benefits, click here.

  • Dubai, Dubai, United Arab Emirates YOOX NET-A-PORTER GROUP Full time

    YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group's Online Flagship Stores Division partners with many leading luxury brands to...


  • Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

    INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion,...


  • Dubai, Dubai, United Arab Emirates Al Tayer Group Full time

    Personal Shopping Assistant Jobs In Dubai 2022 | Al Tayer GroupJob Description:As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world's best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer...


  • Dubai, Dubai, United Arab Emirates Party world Trading LLC Full time

    A Supervisor/Shop In-Charge needed for leading party shops in Dubai.Sales and customer experience is a must. At least 1 year experience supervising a store before is needed.Must have knowledge and ability to use Microsoft Excel and Word. At least 1 year experience is ideal.Hard working, friendly, trustworthy and creative personality. Must have great customer...


  • Dubai, Dubai, United Arab Emirates MYQ Mobile & Phones Trading LLC Full time

    Are you passionate about mobile technology and helping customers find the perfect device? MYQ Mobile Shop is looking for a dynamic and customer-focused individual to join our team as a full-time Salesperson Male/Female.Position: Salesperson Male/FemaleLocation: MYQ Mobile Shop, [Location]Job Type: Full-timeSalary: Starting from 2000 AEDResponsibilities:...

  • Shop Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Ennismore Full time

    Job DescriptionIn this way, you'll be making our hotel something special ... You'll develop the standard operating procedures and policies for 25hours-things shop.You'll ensure that the 25hours-things shop operates cost effectively and efficiently.You'll check and maintain availability and replenishments of stocks and assists in ordering for the...

  • Barber Shop Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates LIV27 Full time

    Job Description: Barber Shop ManagerWe are seeking an enthusiastic and sales-oriented leader with managerial experience to fill the role of Barber Shop Manager for our two (2) barber shop locations. As a Barber Shop Manager, your primary responsibility will be to oversee the day-to-day operations of the barber shops and ensure the highest level of customer...


  • Dubai, Dubai, United Arab Emirates Petavenue Full time

    We are looking for a Dynamic Sales Person to join our team in Dubai, JVC, to be responsible for the day to day Sales in the Pet shop.This role will be based in the Store itself and not outdoors.There will be a commission component on top of the Salary if you achieve the monthly target. Pet shop Sales Experience is required. Worked or working at a Pet...


  • Dubai, Dubai, United Arab Emirates Chalhoub Group Full time

    On behalf of Threads Styling, We are looking for Senior Personal Shoppers to join our team in the Middle East.Reporting to our Senior Personal Shopping Manager for the Middle East, our Senior Personal Shoppers will drive the sale of luxury items to a global clientele by being the first port of call for all customer requests.You will build, maintain and...


  • Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time

    Ensure each person in the team has a robust plan around how they are going to grow their client book and hit their targets.Build a talent pipeline of shoppers to support the Threads middle east growth ambitions.Collaborate with local supply within the region to further strengthen the offering.Lead weekly data-driven 121's with team members focused around...


  • Dubai, Dubai, United Arab Emirates AL TAYER GROUP LLC Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobsReceiving, processing, and organizing shipments and deliveries accordingly.Restocking depleted or low...


  • Dubai, Dubai, United Arab Emirates AL TAYER GROUP LLC Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsReceiving, processing, and organizing shipments and deliveries accordingly.Restocking depleted or low shop items...


  • Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time

    Ensure each person in the team has a robust plan around how they are going to grow their client book and hit their targets.Build a talent pipeline of shoppers to support the Threads middle east growth ambitions.Collaborate with local supply within the region to further strengthen the offering.Lead weekly data-driven 121's with team members focused around...

  • Personal Assistant

    1 week ago


    Dubai, Dubai, United Arab Emirates Al Fares International Tents Full time

    JOB TITLE:PERSONAL ASSITANTA personal assistant is a professional who specializes in providing support and assistance in organizing and managing the daily life of a specific individual.Their primary tasks typically include:1.Organizing personal schedules:Arranging personal appointments, visits and social events.3.Shopping and household management: Performing...


  • Dubai, Dubai, United Arab Emirates THE CLOSET Full time

    Dubai, UAESales DepartmentFull timeThe Personal Shopper/Stylist is responsible for providing exceptional one-on-one shopping experiences to The Closet's VIP customers. This role will work closely with customers to understand their unique style and preferences and provide customized recommendations to help them find the perfect designer products.Key...

  • Sales Person

    1 week ago


    Dubai, Dubai, United Arab Emirates Automech Group Full time

    URGENT REQUIREMENTUrgently required SALES PERSON for an Engine rebuilding, overhauling & components machining machine shop of a well reputed company with minimum 5 years of UAE experience- applicants must have minimum 5 years experience on same industry- have UAE Driving License- can join immediately

  • Lead Architect

    1 week ago


    Dubai, Dubai, United Arab Emirates Qube Development Full time

    Responsibilities: Lead the development and production of Shop Drawings during the Design Stage, ensuring accuracy and compliance with design intent. Conduct thorough reviews of Shop Drawings to ensure precision, compliance to project specifications and with industry standards. Transition seamlessly into the Construction Stage by overseeing the implementation...

  • Sales Person

    1 week ago


    Dubai, Dubai, United Arab Emirates iPresta UAE Full time

    Location: Art Of Living Mall, Al Barsha 2, DubaiHours: Full-time, 10am - 10pm (One day off per week)Languages Required: Fluent in Arabic and English (speaking, writing, and listening)Experience: Minimum 3 years in sales or related roles; experience in home furniture, lighting, and chandeliers sales is a significant advantageKey Responsibilities: Engage...


  • Dubai, Dubai, United Arab Emirates SANDS Full time

    SANDS is the leader of Luxury Personal Shopping Service in UAE.As a Luxury Personal Shopper, you will be responsible for providing a high-end, personalized shopping experience to our most discerning clients. You will act as a fashion, style, and trend expert, working closely with clients to understand their needs, preferences, and lifestyle. You will...

  • Personal Secretary

    1 week ago


    Dubai, Dubai, United Arab Emirates SIT sports Full time

    We are seeking a highly organized and efficient Female Personal Secretary to provide comprehensive administrative support to our manager.Responsibilities: Conducting market research and purchasing items as per manager's instructions. Obtaining quotations from suppliers and maintaining a record of pricing and suppliers' details. Performing personal shopping...