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Training Specialist

3 months ago

Dubai, Dubai, United Arab Emirates Amazon Dubai Full time

The job posting is outdated and position may be filled

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Responsibilities:

• Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video)

• Use internal tools to create and maintain dashboards representing key customer issues/defects

• Work with our Learning and Development (L&D) to continuously improve training curricula

• Own and drive multiple high-priority training projects focused on driving cultural change/transparency

• Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people

• Understand, then differentiate training experiences based on audience needs

• Support fellow training specialists as their producer (e.g., troubleshooting, chat moderation, capturing attendance)

• Compile and analyze participant feedback to continuously improve training curricula

• Improve program, processes, and procedures for optimal efficiency

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