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Customer Service Representative

3 months ago

Dubai, Dubai, United Arab Emirates FIH Marketing Management LLC Full time

Customer service Representative - Tamil Speaking

Responsibilities
Materialize existing contacts/ clients into new business leading to the Company's AUM growth

  • Develop new leads and build sales pipeline
  • Work closely with the Regional Manager to craft and execute a potent sales strategy tailored to market segments and opportunities
  • Meet monthly, quarterly and annual sales targets set together with management
  • Monitor general developments of competition
  • Develop trust relationships with a portfolio of clients to ensure they do not turn to competition
  • Acquire a thorough understanding of key customer needs and requirements
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal teams
  • Prepare regular reports of progress and forecasts to internal and external stakeholders

Qualification / Requirements:

  • A university degree in Finance/ Economics/ Banking/ Business Administration or related field is an advantage.
  • Native level in Hindi & Tamil languages.
  • Prior experience as Customer Service Representative is an advantage.
  • High level in English
  • 3+ years in a Sales role in Financial Services/Investment industry
  • A valid business contact network to build a sales pipeline (HNWI, Private Wealth Management, Asset Managers, Fund Managers, Family Offices, and other private investors)
  • Excellent knowledge of securities market: stocks, ETFs, bonds, futures and options
  • Proven experience in financial service sales and key account management providing solutions based on customer needs
- *Motivated for Sales (Hunting and New Business development) and highly energetic with a good sense of priorities and time management

  • Ability in problemsolving and negotiation
  • Fluent English.

Additional languages will be an asset
:

TAMIL:

  • Great communication and presentation skills
  • Outstanding relationship building skills
  • Willingness to reach and exceed targets, overachiever mentality
  • Capability to work and succeed in the fast pace and everchanging environment

Personality / Mindset

  • Integrity & loyalty
  • Team player with advanced communication and collaboration skills
  • A handson, can do attitude always looking for solutions and thinking out of the box
  • Overachiever mentality
  • Capability to work and succeed in the fast pace and everchanging environment

Why with us?

  • Competitive salary & performancebased bonus programs
  • Corporate benefits (choose your preferred options)
  • Opportunity to network and connect in the Corporate Events
  • Global career opportunities
  • Truly inspiring culture, pleasant and informal work environment
  • Ongoing education & training programs
  • Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.
-
How to apply:

Job Types:
Full-time, Permanent, Contract

Contract length: 12 months

Salary:
AED4, AED6,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (preferred)

Experience:

  • Customer service: 1 year (required)
  • Forex trading: 1 year (required)
Stock Market: 1 year (required)

Language:

  • TAMIL (required)
  • ENGLISH, HINDI (preferred)