Call Center Agent

2 weeks ago


Dubai, Dubai, United Arab Emirates Strive Services Group Full time

Overview:

As a Call Centre Agent for our Facility Management Company, you will play a crucial role in ensuring efficient communication between our organization and clients.

Your primary responsibility is to handle inbound and outbound calls, address inquiries, and provide exceptional customer service.

The role involves managing service requests, resolving issues, and coordinating with various teams within the facility management company to ensure client satisfaction.


Key Responsibilities:

Customer Interaction:
Handle incoming calls from clients regarding facility management services.
Respond to inquiries, provide information, and address concerns in a professional and courteous manner.
Make outbound calls to follow up on service requests and gather feedback.

Service Request Management:
Receive and log service requests from clients accurately and efficiently.
Coordinate with relevant departments to schedule and dispatch field service personnel.
Monitor the status of service requests and update clients on progress.

Issue Resolution:
Troubleshoot and resolve client issues promptly and effectively.
Collaborate with technical and operational teams to find solutions to client concerns.
Escalate complex issues to higher levels of management when necessary.

Documentation:
Maintain detailed and accurate records of client interactions and service requests.
Update client information in the database and ensure data integrity.

Quality Assurance:
Adhere to established call scripts and service procedures.
Participate in training sessions to stay updated on company policies, procedures, and services.
Contribute to continuous improvement by providing feedback on processes and suggesting improvements.

Team Collaboration:
Collaborate with other call centre agents and departments to share information and improve overall service delivery.
Foster a positive and collaborative work environment.

Salary:
AED3,500.00 per month
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