Call Center Team Leader

1 week ago


Jebel Ali, United Arab Emirates UAEJOBS Full time
A call center team lead typically has a wide range of responsibilities, which can include:

  • Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress
  • Managing employee performance, including conducting performance evaluations and providing feedback to employees
  • Managing work schedules and overtime hours for the team, making sure that all shifts are covered
  • Conducting training sessions to help employees improve their skills and learn new processes
  • Reviewing incoming calls or chats to determine how best to respond to customer inquiries
  • Scheduling meetings to discuss issues or concerns with customers or other departments within the company
  • Monitoring call center activity to identify opportunities for improvement or resolve problems in real time
  • Identifying opportunities for cost savings by reducing unnecessary expenses or increasing efficiency in operations
  • Developing and implementing new training programs as needed to support department goals

Salary:
AED6, AED8,000.00 per month

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