Enterprise Customer Success Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Sana Commerce Full time
Customer Success

United Arab Emirates, Dubai

  • Nathan Kaye
  • Enterprise Corporate Recruiter
  • At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths._
It all started in 2007, with a pizza and a plan.


Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We're a fast-growing SaaS company that allows you to take ownership of your career.


At Sana Commerce, we're looking for a Customer Success Manager for our Enterprise team in the DACH region to help our largest customers to benefit even more from Sana.

This means leading and supporting them in their digital journey and roll-out of Sana Commerce across their international businesses and subsidiaries.


What you'll be doing:

  • Managing your own portfolio of accounts that have ecommerce rollouts in their roadmaps and identifying opportunities for upsell and cross sell to drive revenue growth;
  • Identifying risks and taking action against them to prevent churn;
  • Collaborating with different departments to ensure to most effective solutions for your customers;
  • Collaborating with your sales colleagues to deliver a great customer onboarding.
If taking your clients on a journey of digital transformation and achieving your ultimate goal of optimizing the commercial results is something that excites you then you can make a real impact at Sana Commerce

What you'll bring:

  • A Bachelor's degree;
  • Minimum of 2 years of experience in Customer Success or Account Management, preferably within the software industry;
- (Near) native command of the German language, and strong English language skills;

  • Partnership building skills. You can build a strong partnership with multiple stakeholders at the customer and help them drive change;
  • Customer orientation. You know how to get to the question behind the question and you are good at collaborating with clients to put together an ambitious and realistic strategy.

What you'll get:

  • The chance to make an impact at a scaleup organization;
  • A global and customized team onboarding program (9,1/10 rated by previous new hires);
  • Personal development opportunities;
  • Up to 3 weeks "work from anywhere" per year;
  • Being part of a 50% yearoveryear growth software company

Who we are:

So, what does it mean to be a part of the Sana Commerce team?

  • Entrepreneurial. Sana Commerce exists today because a few people had a great idea and brought that idea to life.
  • Resultdriven. We also know that being resultdriven is about more than just KPIs. It's about creating value, tackling challenges headon, and supporting our colleagues in reaching their goals.
  • Customer-Centric. We're in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.
  • Team spirit. At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.
  • Learning mindset. Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.
Job descriptions can be tough to interpret.

Even if you do not tick all the boxes, we have ambitious plans for the Enterprise team, and we value people who share our vision and look forward to growing with us.


If you're unsure whether you meet all the requirements, please include a motivation letter and let us know why you want to be a part of the Sana team
.


LI-NK1

LI-Hybrid

Let new adventures begin:

Application Procedure:

Online Assessment &

Recruiter Interview:

With the assessment, we're measuring your learning agility. Did we click? Then our recruiters would love to get to know you better.

Hiring Manager

Interview:

Business Case:

It's based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.

Final Interview with MT-member:

We close our hiring process by introducing you to a member of our management team.

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