Customer Success Manager

1 week ago

Dubai, Dubai, United Arab Emirates Palo Alto Networks Full time

Company Description Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before.

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.


Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your well-being support to your growth and development, and beyond

Job Description Your Impact**- Ensure customers are maximizing their return on investment by owning the customer's on-boarding, adoption, satisfaction and advocacy across a portfolio of customers

  • Provide high touch/white glove customer outreach immediately post close to shepherd customers through the onboarding process
  • Drive adoption
- ensure customer applies the offering hours in a timely manner

  • Ensure customer is measurably satisfied with the service they are receiving
  • Informing customers of refresh needs and options
  • Proactively identify upsell opportunities and grow revenue
  • Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive cybersecurity solution adoption to ensure they are leveraging the solution to achieve full business value
  • Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over time
  • Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points contact within Unit 42, and touchpoint for all feedback from our customers
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
  • Serve as a customer advocate in influencing product roadmap and improvements
  • Manage performance metrics CSAT, Renewal rate, Upsell / Crosssell lead identification, Referenceability, Renewal likelihood, Adoption, Consumption, Customer Engagement
  • Capture and nurture CISO and execute relationships to influence the recurring strategic spend

Qualifications Your Experience**- Fluent in Arabic (word and writing)

  • Experience building out new programs and initiatives within an ever evolving organization
  • Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and nontechnical depth
  • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Highly datadriven with a commitment to following process
  • Excited about driving and tracking a consistent engagement process with all customers in your portfolio
  • Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers
  • Desire to partner and work crossfunctionally with with Sales and Consulting teams
  • Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired
  • Ability to multitask and work in a fastpaced environment
  • Knowledge of the latest customer success techniques and technologies
  • Tableau a plus
  • Willingness to work nights and weekends as needed
  • Security experience is a plus
  • Flexibility for travel up to 20%

Additional Information The Team**Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.


You'll be involved in implementing new solution offerings, transitioning from old solutions to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported.

We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo

It's simple:
we can't accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates JJO Pentester Enterprise Full time

    Customer Success Manager responsibilities include: Sustaining business growth and profitability by maximizing value Analyzing customer data to improve customer experience Holding product demonstrations for customersJob briefA Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Digital Gravity Full time

    Customer Success Manager - Job DescriptionWe at Digital Gravity hiring an experienced Customer Success Manager to help us keepgrowing. If you're dedicated and ambitious then this is an excellent place to grow your career.Don't hesitate to apply.Responsibilities for Customer Success ManagerEstablish clear retention goals and process milestones for the client...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Dynamic Yield Full time

    About Our Customer Success Manager:Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates AlAlamein International University Full time

    Job DescriptionRole DescriptionThe Customer Success Manager will be responsible for ensuring the satisfaction and retention of our clients. This is a full-time on-site role located in Dubai. The Customer Success Manager will be responsible for managing and building relationships with clients, assessing their needs, and ensuring their success with our...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Digital Saints | Start-up Talent Partner Full time

    Customer Success Manager | Digital Saints | Start-up Talent Partner DubaiDigital Saints: Your talent accelerator for tech and crypto startups and scaleups. Based in London and Dubai, we specialise in rapid scaling for businesses needing 1-200 hires.Are you a seasoned Customer Success Manager with a passion for technology and health? Do you have prior...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates RELX Full time

    Customer Success Managers (CSMs) aim at improving customer adoption and engagement by partnering with their customers based on their key objectives. In collaboration with other teams, they act as a trusted partner to help their customers achieve success by leveraging the full power of Elsevier solutions. The CSMs objectives are to increase value, retention,...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CryptoNewsZ Full time

    Customer Feedback and Analysis:Gather customer feedback through surveys, interviews, and other channels.Analyze feedback to identify trends and areas for improvement in our products or services. Metrics and Reporting:Establish key performance indicators (KPIs) to measure customer success and satisfaction.Provide regular reports to management on customer...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates EasyGenerator Full time

    Full-timeCompany Description:With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. Our success comes from our people, and we are looking for a Customer...

  • Customer Success Manager

    2 months ago

    Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full time

    Join Our Team as a Customer Success Manager at Miamin Systems Inc Are you passionate about driving customer satisfaction and ensuring their success? Miamin Systems Inc is seeking a dedicated Customer Success Manager to join our innovative team.If you thrive in a fast-paced environment and excel at building strong client relationships, we want to hear from...

  • Customer Success Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Gulf Career Hunt Full time

    Join Our Team as a Customer Success Manager at Miamin Systems Inc Are you passionate about driving customer satisfaction and ensuring their success? Miamin Systems Inc is seeking a dedicated Customer Success Manager to join our innovative team.If you thrive in a fast-paced environment and excel at building strong client relationships, we want to hear from...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Digital Saints | Start-up Talent Partner Full time

    Customer Success Manager | Digital Saints | Start-up Talent Partner DubaiDigital Saints: Your talent accelerator for tech and crypto startups and scaleups. Based in London and Dubai, we specialise in rapid scaling for businesses needing 1-200 hires.Are you a seasoned Customer Success Manager with a passion for technology and health? Do you have prior...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

    Customer Success Manager| PrecisionHire Solutions DubaiFind the Perfect Candidate Fit and Empower Your Company's Growth with Precision Hire SolutionsCustomer Success Manager | PrecisionHire Solutions Dubai | Apply NowBachelor's degree in Business Administration, Marketing, or related field.Proven experience in customer success, account management, or...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time

    Customer Success Manager| PrecisionHire Solutions DubaiFind the Perfect Candidate Fit and Empower Your Company's Growth with Precision Hire SolutionsCustomer Success Manager | PrecisionHire Solutions Dubai | Apply NowBachelor's degree in Business Administration, Marketing, or related field.Proven experience in customer success, account management, or...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Genesys Full time

    Customer Success Manager | Genesys DubaiGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates GlobalData Plc Full time

    Customer Success Manager, MEED ProjectsDubaiJob Description:As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer's journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer's needs, proactively...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CryptoNewsZ Full time

    Customer Feedback and Analysis:Collectingcustomer feedback via surveys, interviews, and othervenues.Examining feedback to pinpoint patternsand opportunities for enhancing our products orservices.Metrics and Reporting:Definingcritical performance indicators (KPIs) for gauging customer success andcontentment.Presenting regular updates toexecutives regarding...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Jobot Full time

    Qualifications ven work experience as a Customer A minimum of Success Manager, Account Manager, 3 years of experience in Key Account Manager a customer success, Sales Account, enterprise sales Manager, Junior, or solutions architecture role in Account Manager, or relevant role the technology industry.Demonstrable ability Proven track to communicate, record...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates IFS Full time

    Company DescriptionIFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.At IFS, we're flexible, we're innovative,...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Clarivate Full time

    We are looking for a _Customer Success Manager_ join our global Customer Success team The main purpose of the Customer Success Manager is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team.In this role you will provide education materials and services, identify and...

  • Customer Success Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Genesys Full time

    Customer Success Manager | Genesys DubaiGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they...