Technical Support Specialist
1 week ago
- Provide technical assistance and support to customers via phone, email, or chat.
- Diagnose and troubleshoot product or service issues reported by customers.
- Provide step-by-step instructions to guide customers through problem resolution.
- Escalate complex issues to appropriate teams for further investigation and resolution.
- Maintain accurate records of customer interactions, solutions provided, and follow-up actions.
- Contribute to the development of support materials and knowledge base articles.
- Keep up-to-date with product information and industry trends.
- Ensure timely and high-quality customer service.
- Bachelor's degree in computer science, engineering, or a related field.
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