Technical Support Specialist

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Full time
Responsibilities

  • Provide technical assistance and support to customers via phone, email, or chat.
  • Diagnose and troubleshoot product or service issues reported by customers.
  • Provide step-by-step instructions to guide customers through problem resolution.
  • Escalate complex issues to appropriate teams for further investigation and resolution.
  • Maintain accurate records of customer interactions, solutions provided, and follow-up actions.
  • Contribute to the development of support materials and knowledge base articles.
  • Keep up-to-date with product information and industry trends.
  • Ensure timely and high-quality customer service.
Requirements

  • Bachelor's degree in computer science, engineering, or a related field.

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