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Technical Support
1 week ago
Experience:5-7
Posted:06 Mar,2024
Location:United Arab Emirates- Job Title: TradeNet/Advent - Technical Support
Overview of Request for Technical Support Services - Wealth Systems
Required Services
- Prepare Technical Specification, Functional Specifications for assigned projects by himself or in conjunction with Vendors, Business Analyst or Business users for implementation.
- Participates in the Business Workshops or Business Meetings with respective Team Leaders for detailed analysis and design of the expected systems with vendors or internally.
- Responsible for Task Planning (WBS), Time Estimation and Resource estimation.
- Responsible for the development/support of related software modules, components, integration modules, bespoke development for the projects as required.
- Recommends multiple technical option / solution with appropriate information for the team leaders to choose a particular option.
- Make technical recommendations on Solution and systems to improve processes.
- Followup and track Services, Coordinate Vendor Support Issues, respond to service tickets in a timely fashion.
- Track, resolve and report incidents and known errors through the approved processes.
- Follow the mandatory and obligatory standards set by the management in delivering the services.
- Completion of the assigned tasks to satisfy the Users' needs and within the agreed upon time parameters
- Execute the adhoc instructions or provide flexibility within ethical and professional standards from line manager to achieve any exceptional business objectives, Internal IT Objectives related to group and including international expansion
- Assist in Test Cases Preparation, Test Cases Execution, System and Integration and User Acceptance Testing
Experience Required:
Required Skills:
Skill
Years
Months
Technical support
5
0
Tradenet Application
5
0
Wealth Management
5
0
Test case
5
0
APX
5
0
Tradex
5
0
Syncova
5
0
Task Planning (WBS)
5
**0
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