Technical Support

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates ParamInfo Full time

Experience:5-7
Posted:15 Mar,2024
Location:United Arab Emirates
Job Title: Technical Support -CSF
Location - Abu Dhabi
Role & Responsibilities

  • Prepare Technical Specification, Functional Specifications for assigned projects by himself or in conjunction with Vendors, Business Analyst or Business users for implementation.
  • Participates in the Business Workshops or Business Meetings with respective Team Leaders for detailed analysis and design of the expected systems with vendors or internally.
  • Responsible for Task Planning (WBS), Time Estimation and Resource estimation.
  • Responsible for the development/support of related software modules, components, integration modules, bespoke development for the projects as required.
  • Recommends multiple technical option / solution with appropriate information for the team leaders to choose a particular option.
  • Make technical recommendations on Solution and systems to improve processes.
  • Followup and track Services, Coordinate Vendor Support Issues, respond to service tickets in a timely fashion.
  • Track, resolve and report incidents and known errors through the approved processes.
  • Follow the mandatory and obligatory standards set by the management in delivering the services.
  • Completion of the assigned tasks to satisfy the Users' needs and within the agreed upon time parameters
  • Execute the adhoc instructions or provide flexibility within ethical and professional standards from line manager to achieve any exceptional business objectives, Internal IT Objectives related and including international expansion
  • Assist in Test Cases Preparation, Test Cases Execution, System and Integration and User Acceptance Testing

Application Experience - MUST - CSFi - (SWITCHWARE)
Required Skills:

Skill

Years

Months

Task Planning (WBS)

6

0

Resource estimation

6

0

software modules

5

0

integration modules,

5

0

Test case preparation

5

0

UAT

6

0

CSFi - SWITCHWARE

6
**0
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