Client Partner
1 week ago
Merkle Overview:
- Merkle is a top data-driven Customer Experience Management (CXM) company focusing on delivering personalized experiences across various platforms.
The company's expertise in data, technology, and analytics serves as the basis for its exceptional ability to comprehend consumer insights that steer hyper-personalized marketing strategies.
Merkle is a part of dentsu, a global agency network encompassing over 55,000 employees in 145 markets.
Diversity Commitment:
Diversity is at the core of Merkle, manifesting in our mindset, solutions, and teams to foster an inclusive, fair environment. Empowering our people, encouraging growth, learning, and understanding form the essence of our operations. Embracing our differences enriches us, nurtures stronger relationships, and amplifies impact for our clients.
We engage with communities to drive positive social impact, championing equity and striving for an all-inclusive digital society.
Job Description:
A strategic client in the MENA region has recognized Merkle as a vital partner for experience services, necessitating the appointment of a senior Client Partner to oversee this key alliance.
Your role involves becoming a trusted consultant, advising on end-to-end experience transformation, ensuring top-notch solutions, and expanding our integrated offerings leveraging dentsu's expertise to tackle the client's major strategic challenges.
Foreseeing substantial growth from this client in the near future, you will be instrumental in driving revenue and profitability, positioning us among the top players in the EMEA region. We seek a dynamic business leader adept at identifying opportunities, cross-selling, and sealing new deals.
An adept collaborator, you will flourish in a multifaceted, global environment, while being hands-on locally.
Key Responsibilities:
- Client Relationship Management
- Lead client relations and nurture strong ties with senior stakeholders.
- Act as a trusted advisor by deeply understanding customer experience with a focus on data and technology.
- Develop and execute annual and quarterly business plans, ensuring adherence to agreed KPIs.
- Cultivate a proactive client approach centered on exceptional service and high satisfaction scores.
- Business Development
- Identify new opportunities by grasping client needs and promoting services across Merkle and dentsu.
- Drive new business initiatives and lead on RFPs and pitch presentations.
- Expertly handle complex contract negotiations.
- People & Partnerships
- Lead an integrated team aligned with client objectives and culture.
- Establish and maintain relationships with industry leaders to expand client network.
- Foster cross-functional collaboration for brief and RFP responses.
Qualifications:
- Proficiency in customer experience transformation, including commerce, data, technologies, and platforms.
- Background in global professional services/consulting with expertise in commercial pricing and models.
- Experience in the MENA region, particularly KSA, managing client accounts and delivery teams.
- Track record of growing client accounts and enhancing revenue through cross-selling.
- Proactive with strong sales acumen, focusing on high-impact areas and driving opportunities to closure.
- Curious, open-minded, and fun-loving.
- High energy, eager to understand the complete customer journey.
- Experience in challenging clients, driving change, and seizing new opportunities.
Additional Information:
You will report to the Merkle MENA MD and collaborate with an international team across EMEA.
The role involves travel, fully supported by dentsu, along with an attractive compensation and benefits package.
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