Operations Executive, Mall of The Emirates

2 weeks ago

United Arab Emirates Majid Al Futtaim Full time

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year.

For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification.

We have over 45,000 team members in 17 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do.

If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

ROLE DESCRIPTION

_Title:
_

_Code:
_

  • Operations Executive_
  • TBA_

_Role Holder (if currently filled):_

_Role archetype_

  • Individual Contributor_

_Division/Department_

_Grade/Level_

  • Shopping Malls
  • Asset Management
  • Mall Operations_

_Reporting to_

_Location_

  • Manager
  • Operations_
  • UAE_

_Managing/Leading (if applicable):_

_Date of last revision_

  • TBA_
  • 2023_

Role Purpose:


The position is mainly responsible to effectively Administer the day to day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.


Role Details - Key Responsibilities and Accountabilities:

  • Administer the day-to-day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.
  • Maintain relations with relevant authorities (Local Emergency services including Police, Civil Defence and Fire & Paramedic Services) to receive the right support on a continuous basis.
  • Inspect the property on a regular basis, paying particular attention to cleanliness, preventive maintenance, health and safety, fire and safety, security, and parking. Identify & inform Management of any Health & Safety risk related to the mall building that may affect employees, contractors & the public.
  • Estimation, preparation and control of Capex and Operating budgets, establish prioritybased budget and effective utilization to maintain timeline. Monitor cash flow management.
  • Audits relating to FM, Fire, Health and Safety, Security and Internal Audits are carried out while to ensuring audit recommendations are implemented within specified timelines.
  • To ensure all related property inspections are carried out, submits reports, and implement remedial measures in a timely way.
  • Management of hard and soft services contracts in terms of budgeting, scheduling, effective utilization of manpower, Inspections, reports and regular communication with the contractor to ensure that the mall's standards, KPI's, SLAs are met.
  • Enova
  • Pest Control
  • Security (Inc: CCTV, Paid Parking, Park Assist)
  • Traffic Management
  • Housekeeping
  • Car Wash
  • High Level Cleaning
  • Waste Management
  • Landscaping
  • Valet Service
  • LPG System
  • Mall Fragrance
  • Hoarding
  • ShopperTrak
  • Manage the traffic management system including traffic team coordination and scheduling, system maintenance and fine tuning (barriers, counters, CPMS machines, variable message signage, Park Assist), taxi management & smart parking initiative. Provide a summary on a weekly basis to the Management of the mall.
  • Explore, create, and suggest to the Mall Management additional unutilized areas within the mall which can be converted in a revenue generating area.
  • Administer cleaning contract, including scheduling of cleaning staff, implementing cost cutting program and improving cleaning efficiencies.
  • Enforce and ensure that rules and regulations are adhered by all the tenants with focus on operating hours, delivery schedule, waste removal, promotional signs, and other related issues.
  • Ensure that the sustainability targets including the waste management in the assigned mall(s) are achieved.
  • Provide all necessary data / reports concerning to Mall Operations to Mall Management for their review as and when requested.
  • Ensure full compliance with SMAM policy procedure, system, and guidelines (e.g. Health and safety, fire, crisis management, Tenant portal, IRO, POS link etc.) Promote and undertake sustainability initiatives in coordination with the relevant department.
  • Ensure total compliance with the MAFP SMAM's Code of Conduct, Departmental policies and HC Policies and Procedures.
  • Be the advocate and ambassador of aligning and cascading the MAFAM values across SMAM and ensure that relevant team adhere to and exhibit the same all the time.
  • Build the capability of staff reporting (third party vendors) in

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