Guest Relation Officer

2 weeks ago


Dubai, Dubai, United Arab Emirates GHAYA GRAND HOTEL Full time

- Only ARABIC speaker needs to apply
Ensure all relevant SOP's are adhered to, to ensure consistent levels of services are maintained at all times.

  • Welcome guests during checkin and giving a fond farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Ensure all VIP welcome packets are properly prepared according to the hotel's standard and VIP rooms are assigned and checked prior to the VIP's arrival per personalized request.
  • Issue the amenity forms to Room Service and ensure the amenities were delivered to room together with GM welcome card prior to the VIP's arrival.
  • Daily in house guests' birthday and other amenities arrangement.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their preregistration formalities.
  • Maintain upto date information on room rates, current promotions, offers and packages
  • Cross sell hotel outlets and maximize hotel revenue.
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Coordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Give courtesy calls and complete the call log for Performance Monitor daily.
  • Knowing how to handle emergency procedure.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts days, evenings, weekends and holidays.
  • Ability to relate well to Hotel guests and employees.
  • Professional in demeanor and presentation.
  • Personable, enthusiastic, selfmotivated and able to work independently.
  • Observant, discriminating and detailoriented
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal and organizational skills.
  • Keep track and improve all Travel Site's scores.
  • Coordinating and multitasking job duties in a busy environment
  • Perform other reasonable job duties as requested by Management.

نوع الوظيفة:
دوام كامل

الراتب:
من AED2,000.00 لكل شهر

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Hotel: 1 year (required)

Language:

  • Arabic (required)


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