Guest Relations Officer

1 week ago

Dubai, Dubai, United Arab Emirates EasyGo Holiday Homes Full time

ONLY APPLY IF YOU PREVIOUSLY HAVE WORKED FOR A HOLIDAY HOMES COMPANY OR HOTEL IN DUBAI

About EasyGo Holiday Homes:


EasyGo is one of the leading short-term companies offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai.

We are a DTCM licensed Operator managing a selection of holiday homes.

The Role:

EasyGo Holiday Homes is seeking a Guest Relations Agent to join our team.


We are looking for an individual with an entrepreneurial spirit, great people skills, and a passion for delivering excellent customer service, who wants to gain valuable experience.


Main Job Duties and Responsibilities:

  • Act as the primary liaison between the client and the company
  • Cold calling and generating potential leads
  • Ability to establish relationship with real estate brokers to generate new listings
  • Evaluating the property to ensure it is in line with the company's expectations
  • Advise clients throughout the negotiation process to help them get maximum value for their home
  • Coordinating the property launching with all the departments and processes involved, which includes the technical inspection, unit permit, utility connection, formalities with security, deep cleaning, and photo shooting
  • Coordinating the furnishing of new vacant properties according to DTCM quality standards
  • Register and checkin guests
  • Provide detailed and comprehensive information about the holiday home company's facilities, services, and local attractions to enhance the guest experience
  • Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process
  • Maintain clear and accurate records of guest room bookings
  • Listen and respond to guest queries
  • Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles
  • Maintain upto date information on arrivals, departures and apartment condition
  • Provide accurate information about local attractions and services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Close guest accounts and check guests out
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Handling guest complaints and concerns in an efficient and timely manner
  • Perform other relevant assignments as requested by the management

Education, Skills and Experience:

  • High school diploma or equivalent
  • Guest/customer relations experience, preferably in a hospitality environment and/or Real Estate background
  • Ability to convince clients with good knowledge of overall UAE, Real Estate Market
  • Strong sales, negotiation, and communication skills
  • Ability to work independently with excellent interpersonal skills
  • Numeracy skills
  • Administrative skills
  • UAE Driving license is a MUST

Key Competencies and Qualities:

  • Customer service orientation
  • Attention to detail and accuracy
  • Planning and organizing
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Conflict resolution skills
  • Decision making and judgment skills
  • Team work
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests

What We offer:

  • Employment visa + medical insurance
  • Salary plus incentives
  • Flight ticket home after 2 years
  • Inhouse training and ongoing assistance

Salary:
From AED3,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Have you worked as a Guest Relations Officer at Holiday Homes?

Experience:

  • Guest Relations Officer at
Holiday Homes: 1 year (required)

License/Certification:

  • Driver's License (required)

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