Guest Services Associate

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Farah Experiences Full time

JOB SCOPE:
- '‹Welcome guests in a friendly and professional manner

  • Engage each guest as a unique individual and listen attentively to their requests
  • Manage and maintain queue lanes efficiently
  • Sell tickets and other products via a computerised Point of Sale (POS) system
  • Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
  • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
  • Maintain awareness and adherence to company's cash handling policies
  • Maintain knowledge and awareness of ongoing promotions
  • Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
  • Consistently upsell/crosssell and promote products, activities, and services to generate additional revenue
  • Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy
  • Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
  • Efficiently manage all guest services operational areas
  • Manage lost and found counter according to company's lost and found policy
  • Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
  • Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
  • Fondly bid farewell to all guests exiting the park
  • Participate in any evacuation (drill or real) if necessary

To be considered in this job:

Essentials:
- '‹Higher secondary or equivalent

  • Minimum 1year operational experience in a guest or customer service setting
  • English proficiency (spoken & written)
  • Basic computer knowledge
  • Ability and genuine willingness to entertain/engage guests
  • Flexibility
  • High levels of respect and integrity

Desirable:
- '‹Theme park/water park experience

  • Cash handling experience
  • Arabic, Russian, Farsi or Chinese proficiency


  • Abu Dhabi, Abu Dhabi, United Arab Emirates New Medical Center Full time

    REQUIRED FEMALE Guest Service Associate FOR MEDICAL CENTERHAS AT LEAST ONE YEAR EXPERIENCE AND CAN JOIN IMMEDIATELY IN ABU DHABISPEAKING ENGLISH AND ARABICHAS GOOD COMMUNICATION SKILLSنوع الوظيفة: دوام كامل


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Farah Experiences Full time

    This is a guest facing role which ensures that all guests who visit our leisure facilities enter the palace with ease andare provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the shows, attractions, facilities,and services, thus enhancing the guest experience. The position is...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Welcome guests in a friendly and professional manner Engage each guest as a unique individual and listen attentively to their requests Manage and maintain queue lanes efficiently Sell tickets and other products via a computerised Point of Sale (POS) system Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Marriott Hotel Downtown Abu Dhabi, Sheikh Rashid Bin Saeed Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about putting food on the table that our guests will enjoy until...

  • Service Associate

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Hotels Full time

    Service Associate (Front Office Agent)Traders Hotel, Qaryat al Beri Abu DhabiWhat we are looking for?A warm and friendly personality.A smiling and positive demeanour.A can-do attitude.Great communicator.Desire to always deliver a five-star experience.Efficiency and punctuality.Previous experience in luxury hospitality/customer service.Lives and breathes the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time

    We are looking for a Guest Services Operative to be the key interface between organization and the customers using the facilities within the complex. Undertake day-to-day operational duties as assigned by the duty manager while providing a high standard of guest services within the facility. Visa & Health insurance will be provided.Requirements: Minimum...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Develop guest services team to provide outstanding guest service through daily supervision of operations at areas that guest services is required to assist Manages a team of frontline colleagues to include their onthejob training, daily attendance, grooming, coaching, appraisals and personal development plans Engender a culture of positivity and teamwork...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates MASADIR HR SERVICES Full time

    Hiring Guest service operatives FOR 6 MONTHS CONTRACTUAL POSITION for our client from sports entertainment management industry.KINDLY READ THE BELOW MENTIONED REQUIREMENTS. KINDLY SHARE YOUR RESUME TO THE GIVEN EMAIL ADDRESS ONLY.JOB DESCRIPTION:Attend to all the customer's requirements Managing the reception deskShare information regarding the services...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time

    Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Property Shop Investment LLC (PSI) Full time

    Maher El-GendyTechnical Recruitment & Headhunting | Talent Acquisition | | HR | HR Generalist | Ex Vodafone | Ex SYKES | Ex Hyundai Rotem | SAP userJob Description:Property Shop Investments is seeking a Guest Relations Associate to join our team at our office located within Conrad Hotel, Abu Dhabi. As a Guest Relations Associate, you will be responsible for...

  • Guest Service Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Gym team, to provide services for Guests to contribute to an overall exceptional experience.A Guest Service Agent...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    Guest Service Executive - Concierge - Conrad Abu Dhabi Etihad TowerA Guest Service Executive acts as an ambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. Arranging local tours, assist in transportation, facilitate other...

  • Guest Service Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Oaks Hotels Full time

    Company DescriptionOur ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips.The primary responsibility of a guest service agent is to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Farah Experiences Full time

    The Inbound Guest Services Agent is to provide our Guests with a world class service according to our Yas Island guest experience ethos. He/she will create memorable vacation planning experiences utilising exemplary sales techniques, solid guest service skills, and strong attention to detail. Meeting or exceeding established booking conversion rates, average...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Worldwide, Inc. Full time

    Job DescriptionJob Number:Guest Services Executive - Conrad Abu Dhabi Etihad Towers(Job Number:HOT0AMJF)Work LocationsWork Locations:Conrad Abu Dhabi Etihad TowersEtihad Towers West CornicheAbu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Worldwide, Inc. Full time

    A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Services Executive, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Hotels Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Property Shop Investment LLC Full time

    Location: Conrad Abu Dhabi, Etihad TowersProperty Shop Investments is seeking a Guest Relations Associate to join our team at our office located within Conrad Hotel, Abu Dhabi. As a Guest Relations Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Responsibilities: Greet and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing? As Guest Services Executive, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...