Guest Services Officer

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Plc Full time
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues.

In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services.

We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

We are looking for a Guest Services Officer who will perform all tasks in relation to Guest Services including Reception, Conference Facilities, VIP Lounge Reception, Butler Services and will answer calls from internal and external customers.

This role will work closely with our clients at the prestigious Abu Dhabi Investment Authority (ADIA).

Key Accountabilities Meet and stand to greet visitors and notify the relevant individual on arrival of visitor. Provide frontline customer service for all Client employees, visitors and contractors entering the facilities. Stand to greet all Client employees when entering or leaving the building. Answer calls promptly, accurately, professionally and courteously direct calls/enquiries and relay messages.

Ensure reception area, conference facility and VIP lounge are neat and tidy at all times Always conducts oneself appropriately and professionally Actively listen and resolve guests' complaints Coordinate with security, control room, Client security department when assisting the visitors Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc) Escort all Visitors from VIP Lounge to end location within or surrounding the property.


Specific Requirements 3 years minimum experience in hospitality services from a reputable and market leading hotel or airline or any hospitality facility.

Excellent communication skills both written and oral with the ability to communicate with people from various backgrounds and standing Ability to liaise in a professional and persuasive manner with staff at all levels in the organization Ability to handle confidential information in strict confidence Ability to work with high integrity and minimum supervision Minimum holder of a High School Diploma.

Excellent knowledge of all office systems and office administration Knowledge of Visitor Management and associated registration systems Understanding of customer service requirement.

What's in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization.

We are proud to offer a total reward package at Serco which includes:

Competitive monthly pay and allowances that are commensurate with the role and industry standards Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.

As a global organization, we offer a vast array of career paths for our employees to choose from.

The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual.

We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.


Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.

To view all internal opportunities, log into MyHR online.

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