Agent Service Client

1 week ago


Dubai, Dubai, United Arab Emirates FAO Company Full time
We are #Hiringonly for #frenchspeaker.

Pour le compte de l'un de nos client nous sommes a la recherche de 2 agents pour un service consommateur. Pris de poste immédiate.

Une parfaite élocution en Français et bon écris est nécessaire.
- Évaluer les problèmes / demandes d'informations des clients, gérer les cas et fournir réponses et des solutions claires, efficaces et économiques pour le client et répondant aux process internes.
- Aider la clientèle à trouver les réponses dont elle a besoin grâce aux divers outils disponibles en ligne.
- Documenter correctement toutes les demandes et problèmes logistiques
- Ouvrir les comptes clients en enregistrant les informations de compte (tickets).
- Maintenir et documenter les dossiers des clients en mettant à jour et sauvegarder l'historique des demandes et problèmes déclarés.
- Répondre adéquatement aux questions sur les produits et leurs caractéristiques

Qualités requises
- Avoir la rapidité d'assimilation des produits, des process et adaptabilité a toutes les situations commerciales
- Capacité de traiter plusieurs cas simultanément tout en respectant ses promesses clients
- Compétences en communication et en relations clients, facultés d écoute, Empathie prononcée et maitrise de soi et de ses émotions
- Attitude serviable constante envers le client
- Resistance au stress
- Maitrise parfaite du Français tant a l'écrit qu'a l oral
- Bonnes compétences en résolution de problèmes par un esprit vif, logique et respectueux
- Bonne connaissance de Microsoft Office et capable d'apprendre de nouveaux systèmes d'exploitation

Contrat long terme
Salaire 3000 AED
+ transport 500 AED
Location : Dubai, JLT

Type d'emploi : Temps plein

Salaire : AED3 000,00 par mois

Capacité à faire le trajet ou à déménager:

- Dubai: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Optionnel)

Langue:

- Français (Exigé)
- Anglais (Optionnel)
- italien (Optionnel)

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