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Agent Service Client
1 week ago
**Responsabilités**:
- Savoir écouter et identifier les besoins.
- Aider la clientèle à trouver les réponses dont elle a besoin grâce aux divers outils disponibles en ligne
- Assurer un diagnostic pertinent des cas et contribuer à leur résolution en collaboration avec les autres services concernés.
- Répondre efficacement et rapidement aux différents problèmes posés, dans le respect des règles établies par l'entreprise.
- Gérer les situations conflictuelles.
- Tenir à jour les fiches des clients en fonction des divers échanges / étapes de la résolution des litiges.
- Réaliser des ventes additionnelles.
**Qualifications exigées**:
- EXPERIENCE EN CALL CENTER IMPERATIF
- La maîtrise du français est indispensable : parfaite orthographe et élocution
- L'anglais est fortement apprécié
- Une expérience en dactylographie serait un grand plus.
- L'italien, l'espagnol et toutes autres langues, serait un plus.
Salaire : 3000 AED
Horaires: 6 jours sur 7, de 12h à 21h
Poste à pourvoir immédiatement.
Type d'emploi : Temps plein
Salaire : AED3 000,00 par mois
Capacité à faire le trajet ou à déménager:
- Dubai: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Optionnel)
Langue:
- Français (Exigé)
- Anglais (Optionnel)
- italien (Optionnel)
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