Is Team Manager

2 weeks ago


Dubai, Dubai, United Arab Emirates Talent Pal Full time

POSTE

  • Manage L2 Proximity Support Team on daily activities.
  • SLA Adherence and Service Delivery
  • Close coordination with Service Desk and Retail Business teams.
  • Incident Management
  • Service Request Management
  • Asset Management
  • Site operations / Events / Popups
  • WSOne Deployment
  • Cisco Meraki Network Infrastructure
  • Retail Domain Experience
  • Cisco / TEAMs Telephony System

IS&T Management:

  • Ensure an ongoing interaction with the store managers, head office, WH and CSC users, identify and analyse news need
  • To support local IT external 3rd partners

Support:

  • To participate in local onsite support operations as needed, including store openings, relocations, closures and special projects
  • Support IS&T Manager with the device renewal and the proper management of devices stock.
  • To address productions issues in a timely and efficient manner: perform the necessary investigation and analysis to solve the issue.
  • To Ensure communication and reporting with site and direction
  • To propose solution to increase the level of user satisfaction

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