Front Desk Customer Service

1 week ago


Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
  • Maintain up to date knowledge ofthe AMBU operating assets (shopping centre's) services,amenities/facilities, stores/locations, mall layout and anyon-going/upcoming promotional activities, to ensure a smooth day today functioning of the Customer Service Infodesks.
  • Ensure smooth day to day operations ofthe Customer Service Information Desk under the direction andguidance of Supervisor and Team leader and in accordance with theestablished Customer Service processes andprocedures.
  • Display a high level of personalgrooming and perform duties in official attire at the workplace inaccordance with the company's established grooming /professional attire standards to promote Majid Al FuttaimProperties' image.
  • Assist thecustomers at the Information Desk by providing clear directions,information on on-going / upcoming mall promotional events /activities, answering to queries (both on the phone or in person)and performing other shopping malls specific duties as assigned.Ensure to maintain a positive, polite, and professional attitudeall the times for serving each customer in order to create anunforgettable customer experience.
  • Handle andresolve all customer complaints received in accordance with theestablished Customer Service policies and procedures with theutmost courtesy and professionalism and as per established CustomerService guidelines / procedures within agreed SLA. This includesall complaints received - in-person/online/digital/call centre.Escalate necessary customer complaints to the Customer Service teamleader/Supervisor or relevant stakeholders forresolution.
  • Have a professional relationshipwith tenants and retails, to ensure smooth operation and solvingall complaints received from customers. Also coordinate withtenants to escalate all related issues with right stake holdersincluding security, maintenance, and other concerneddepartments.
  • Responsible for maintainingaccurate inventory levels and strictly following all related AMBUFinance procedures. Ensure that any discrepancies e.g. faultyequipment or any supplies that are running low is immediatelyreport to Customer Service Supervisor/ Team Leader for resolution /replenishment.
  • Responsible to execute Gift Cardprogram in the assigned operating assets and ensure that allpayment handling by the Customer Service Team is in accordance withthe prescribed policies andprocedures.

  • Front Desk

    1 week ago


    Dubai, Dubai, United Arab Emirates BUZ Full time

    As the Front Desk & Customer Relations Lead, you will play a pivotal role in creating a positive and welcoming experience for our visitors and clients. You will be responsible for overseeing the front desk operations, managing customer inquiries, and ensuring exceptional customer service at all times. Your interpersonal skills, organizational abilities, and...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Maintain up to date knowledge of the AMBU operating assets (shopping centre's) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.Ensure smooth day to day operations of the Customer Service Information Desk under the...


  • Dubai, Dubai, United Arab Emirates Aesthetic Polyclinic Full time

    We are currently looking for a Female Customer Service/Front desk executive for our Aesthetic Clinic in Al Barsha 1.Job Responsibilities and Skills:Scheduling appointments and handling customer complaints.Answering questions about a company's servicesCollecting and analyzing customer feedbackMaintaining a positive, empathetic, and professional attitude...


  • Dubai, Dubai, United Arab Emirates Happy Home Properties Full time

    his is a full-time on-site role for a Front Desk Receptionist. The Front Desk Receptionist will be responsible for performing receptionist duties, including answering phone calls, scheduling appointments, and maintaining files. The Front Desk Receptionist will also be responsible for providing excellent customer service and ensuring clear communication with...

  • Front Desk Clerk

    1 week ago


    Dubai, Dubai, United Arab Emirates Al Tameema Group of Companies Full time

    The Al Tameema Group of Companies is currently seeking a reliable and customer-oriented Front Desk Clerk to join our team. As a Front Desk Clerk, you will be the first point of contact for visitors, clients, and employees, providing exceptional customer service and ensuring smooth operations at the front desk. Your professional demeanor, excellent...

  • Front Desk Trainer

    1 week ago


    Dubai, Dubai, United Arab Emirates Riva Institute of Aesthetics, Dubai Full time

    Front Desk Trainer focuses on training staff who provides outstanding customer service to residents, visitors, staff and faculty. Additionally, we strive to provide valuable work experiences for customers focusing on skill building, personal growth and professional development.It is essential that the end result will help the trainee possesses good judgement...


  • Dubai, Dubai, United Arab Emirates Venture Zone Business Center Full time

    Front Desk Coordinator - Venture Zone Business SetupVenture Zone, the leading Business Setup center is looking for a skilled and experienced Front Desk Coordinator. Venture Zone is a company that believes in giving its customers the best. We're seeking a friendly and organized individual with a passion for exceptional customer service to join our bustling...


  • Dubai, Dubai, United Arab Emirates Amantra FM Full time

    Job descriptionWe are looking for an experienced Receptionist/ Front Desk for a Salon (lady with a minimum of 2+ years of experience in the beauty industry in UAE ONLY) to handle the Front desk and all Day-To-Day Operations and Inventories, Customer Service and not limited to these mentioned.Excellent communication skills are a must.Responsibilities and...

  • Front Desk Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Dubai Investment Park, Dubai Investment Park, Dubai, 0, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily...


  • Dubai, Dubai, United Arab Emirates N7 Real Estate Full time

    Female Sales (HR Services) and Front Desk Officer - FemaleHR Service Delivery Sales Responsibilities:Develop and implement effective sales strategies to meet and exceed targets.Conduct market research and identify potential clients.Build and maintain strong customer relationships.Collaborate with the HR team to align sales efforts with overall company...


  • Dubai, Dubai, United Arab Emirates Hilton Full time

    A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.A Front Desk...

  • Front Desk Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office...


  • Dubai, Dubai, United Arab Emirates سري Full time

    We are looking for a pleasant front desk representative to undertake all receptionist and clerical duties at the desk at our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make. You should be able to deal with complaints and give accurate information. A customeroriented approach is...

  • Front Desk Agent

    1 week ago


    Dubai, Dubai, United Arab Emirates Rotana Hotels & Resorts Full time

    Job DescriptionWe are currently seeking dynamic and self-motivated Front Office professionals who are eager to advance in their careers.As a Front Desk Agent, you will be responsible for providing professional and customer-focused service to our guests, ensuring that their stay is nothing short of a memorable experience. Your key responsibilities will...


  • Dubai, Dubai, United Arab Emirates CROSSBORDER VISA SERVICE Full time

    Responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Receive, sort and distribute daily mail/deliveries...


  • Dubai, Dubai, United Arab Emirates World Class Properties Full time

    We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.What does a Receptionist do?As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and...

  • Front Desk Manager

    1 week ago


    Dubai, Dubai, United Arab Emirates MARRIOTT International Full time

    Supporting Management of FrontDesk TeamUtilizes interpersonal andcommunication skills to lead, influence, and encourage others;advocates sound financial/business decision making; demonstrateshonesty/integrity; leads by example.Encouragesand building mutual trust, respect, and cooperation among teammembers.Serving as a role model to demonstrateappropriate...

  • Front Desk

    1 week ago


    Dubai, Dubai, United Arab Emirates The Pad Fitness L.L.C. Full time

    *About Us: Join our dynamic Pilates and dance studio, called The PAD, where we inspire and motivate our clients to achieve their fitness and dance goals. We are looking for a passionate and energetic Front Desk Executive to be the face of our studio.*Responsibilities: - Greet and assist walk-in clients with a warm and welcoming attitude. Handle phone calls...


  • Dubai, Dubai, United Arab Emirates MIE HOLIDAY HOMES RENTAL Full time

    Job briefWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in...

  • Front Desk

    1 week ago


    Dubai, Dubai, United Arab Emirates ASTI Academy Full time

    Responsibilities:Front Desk Operations: Greet visitors, answer phone calls, and direct inquiries to the appropriate departments. Maintain a clean and organized front desk area, ensuring a professional and welcoming environment for guests.Administrative Support: Assist with general administrative tasks, including filing, photocopying, scanning, and faxing...