Customer Service Representative

2 weeks ago


Dubai, Dubai, United Arab Emirates IEX Recreational Playground Full time

Experience

  • Minimum 2 years of experience in a customerfacing role, preferably in the Entertainment/Leisure
  • A passion for sports and adrenalinebased activities is highly important.

Professional and Personal Skills

  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • Must be a people person demonstrating warmth, professionalism, and a welcoming attitude
  • Ability to organize, multitask, prioritize and work under pressure
  • Ability to deal tactfully and diplomatically when dealing with a wide range of people.

Other requirements

  • Highly fluent in English. Bilingual is a plus
  • Available to work in shifts, on weekends & public holidays

What we offer:

  • Excellent working environment
  • Substantial career progression
  • Market competitive salary package based on experience
  • Standard benefits as per the UAE labor law.
  • Position reports to Floor Supervisor
  • Provide the best possible service to customers while performing all the required functions to safely operate all attractions
  • Provide excellent customer service by assisting customers with issues and questions
  • Daily inspection to check for any malfunctions before opening to the public
  • Identify and escalate any repairs to the Floor Supervisor promptly
  • Follow safety procedures all the time
  • Educate customers about the policies and protocols that they need to follow during their stay at the facility
  • Respond to emergency situations effectively and report any accidents to the Floor Supervisor in a timely manner
  • Act as a Party Host for a special event including setup, cleanup, entertaining customers, and meeting any additional needs as requested
  • Perform any other duties as assigned by the Manager.

Application Question(s):

  • What is your current monthly salary (AED)?
  • What is your expected salary (AED)?
  • What is your notice period?


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