Reservations Agent

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Hotels Full time
  • Provides a friendly and personal welcome for guests
  • Ensures that administrative procedures never take priority over guest relations
  • Makes every effort to meet guests' needs to conclude a sale
  • Deals swiftly, efficiently and sensitively to all guest requests and follows through
  • Helps encourage guest loyalty by developing friendly, personalized relationships
  • Conveys the brand and hotel image through his/her irreproachable attitude
  • Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account
  • Identifies the new customer and modifies the sales pitch accordingly
  • Informs customers about the services on offer at the hotel and encourages them to use it
  • Maximizes upselling and offers appropriate room category for the guest
  • Be familiar with the local area around the hotel, including the competition
  • Suggests other Accor hotels to customers if the hotel is full
  • Promotes the Group loyalty program (Accor Live Limitless)

Qualifications

  • Diploma or degree in hospitality, F&B or sales
  • Preferably has 1 or 2 years' experience in a customer service or telephone contact position
  • Accessible to beginners, with on-the-job training
  • Knowledge of reservation and distribution tools
  • Knowledge of the hospitality sector
  • Computer literate: desktop applications and internet
  • Fluent in the national language, good working knowledge of English
  • A third language would be a plus

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