Reservation Agent

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Jobs for Humanity Full time

Company Description

Company Name:
USD 437

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers.

With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.


Key Features:

Stunning Waterfront Setting:


Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites.

The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:


Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs.

Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description:

MAIN DUTIES AND RESPONSIBILITIES:
1.1.1 Have a thorough knowledge of the entire hotel services and facilities
1.1.2 Answer inquiries of room rates, outlets and room locations.
1.1.3 To be totally familiar with all aspects of the reservation systems
1.1.4 Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
1.1.5 Post advance deposits and keep accurate records of deposits.
1.1.6 Process rooming lists and group blocks and indicate special requests and billing procedures
1.1.7 File and process reservations correspondence, make certain all files are current and in order.
1.1.8 Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
1.1.9 Abide by the hotels policies and procedures
1.1.10 Be familiar with changes in the rates and group enquiries
1.1.11 Complete daily shift task list and aid others
1.1.12 To be aware of inventory management and keep a constant check on the room types available throughout the day
1.1.13 To have an understanding of departmental goals and projections for average rate and occupancy
1.1.14 Accommodate and document special requests in an accurate and efficient manner.
1.1.15 Determine the most appropriate room type to meet guest requirements and maximize room rate.
1.1.16 Explain guarantee and cancellation policies to callers.
1.1.17 Describe room accommodations and benefit feature sale amenities to guests.

1.1.18 Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.

1.1.19 Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).

1.1.21 Identify guest reservation needs by asking open-ended questions to obtain all necessary information
1.1.22 Follow "up selling" techniques and sales strategies in order to maximize property revenue.
1.1.23 Identify repeat guests using appropriate codes

1.1.24 Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.

1.1.25 Carry out any other reasonable task (which may not be stated here) as requested.
1.1.26 Assist in Task Force Teams for new openings.

Qualifications

Minimum one year experience with the same position in a 5 star hotel
and high school degree.

Additional Information
-
Competitive Salary and Compensation:

  • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
-
Training and Development Opportunities:

  • Access to training programs and development opportunities to enhance skills and advance within the company.
-
Career Advancement:

  • Opportunities for career growth and advancement within the Rixos Hotels group.
-
Health and Wellness Benefits:

  • Comprehensive health insurance coverage.
-
Employee Recognition Programs:

  • Recognition programs to acknowledge and reward outstanding performance and dedication.
- ** Work-Life Balance*
  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates GRAVITY HOTEL Full time

    Reservations Agent will be responsible for the entire reservation process by providing prompt, efficient and responsive service to guests, so as to achieve a high level of guest satisfaction.Key Duties and Responsibilities: Processes and confirms guest room reservations made by clients. Follows procedures to process all room reservations, rates,...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates RIXOS Full time

    Company Description Why work for Accor?**We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Bab Al Nojoum Full time

    Reservation agent position- based in Mugheirah/Liwa (Western Region)Company accommodation and transportation provided.Hospitality experience in ReservationSalary: AED2, AED2,600.00 per monthAbility to commute/relocate: Abu Dhabi: Reliably commute or planning to relocate before starting work (required)Shift availability: Day Shift (required) Night Shift...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail....


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    Job DescriptionRoles & ResponsibilitiesPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.Promote the Hotel's (and IHG generally) products and services.Maintain a high level of product and service knowledge about all IHG Hotels in your region.Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Al Maha Residence Full time

    Process and confirm guest room reservations made by clients on the phone, letter or fax Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Grand Mercure international business hotels Full time

    Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the groupMaintain fluency with the Accor Live Limitless Loyalty ProgramOversee accuracy of room blocks, reservations, and rate codesProcess all...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time

    Key Roles & Responsibilities Understand the key principles of ACCOR'S Pricing Strategies and Revenue ManagementRetail, Corporate, Leisure, Group, OtherRate Restrictions, hurdles and availabilitiesMaximise rooms revenue through the conversion of telephone calls into salesUtilize effective upselling techniquesUnderstand and take reservations to support the...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Ramada Hotel Abu Dhabi Corniche Full time

    Assisting clients with planning and making reservations. Suggesting local tourists' attractions and places. Process payments and send reservation confirmation to the clients. Communicating with the Front Desk to confirm the reservation. Explaining to the clients about the services the company offers. Answering the clients' questions and complaints. Providing...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementStart Your Journey With UsFrom the very first opening of the St. Regis New York, St. Regis has stood as a symbol of...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Hawthorn Suites by Wyndham, Abu Dhabi Full time

    Receives, processes and confirm guest room reservations made by clients on thephone, letter or fax. Inputs all reservations into the computer recording all pertinent information. Attends to enquiries, complaints and requests regarding reservations. Remains up to date with all promotions in and around the hotel. Follows established procedures to process all...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates MINOR Hotels Full time

    Adhere to all Standard Operating Procedures. Take personal responsibility for driving upselling, achieving set revenue targets by months. Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel. Process and respond within 24 hours to all reservation requests and inquiries according to company standards....

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates IN Emirates Full time

    Assisting and advising customers who may be choosing from a variety of travel options. Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers' desired travel dates. Helping plan travel itineraries by suggesting local tourist attractions and...

  • Reservations Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates IN Emirates Full time

    Assisting and advising customers who may be choosing from a variety of travel options.Making reservations for customers based on their various requirements and budgetary allowances.Checking the availability of accommodation or transportation on the customers' desired travel dates.Helping plan travel itineraries by suggesting local tourist attractions and...

  • Reservation Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates MINOR Hotels Full time

    You will assist in the effective operation of the reservations department, to meet the business goals of the hotel, according to instructions given by the Reservation Manager. You will manage incoming reservation requests in order to avoid a back log, ensure daily trace reports/follow up systems are being used effectively and maintain effective office...

  • Booking Agent

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates OPEN SEA BLUE Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time

    Company DescriptionA luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes...