Female Telle Caller

2 weeks ago


Dubai, Dubai, United Arab Emirates RK PROPERTY REAL ESTATE Full time

Job Tittle:
Tele caller/Customer Service Representative


Job Location:
Dubai

***
Immediate Joiners

Responsibilities

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative for 2 years minimum
  • Excellent communication and presentation skills (Hindi and English are mandatory)
  • Track record of overachieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize, and manage time effectively

Salary:
AED3, AED3,500.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Language:

- hindi (required)
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