Current jobs related to Soft Services Supervisor - Dubai, Dubai - KEOLIS
-
Soft Skills Trainer and Coach
3 weeks ago
Dubai, Dubai, United Arab Emirates Focus Direct Full timeJob DescriptionJob Title: Training and Development SpecialistJob Summary:We are seeking a highly skilled Training and Development Specialist to join our team at Focus Direct. As a key member of our organization, you will be responsible for designing and delivering customized soft skills training programs to enhance employee performance and drive business...
-
Plant Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Asterix Communications Full timeJob SummaryAsterix Communications is seeking a highly skilled and experienced Plant Manager to oversee the production process of our Carbonated Soft Drinks and Tetra Pack Juices manufacturing plant. The successful candidate will be responsible for ensuring the timely delivery of high-quality products, managing the operations of the plant, and developing and...
-
Guest Service Supervisor
6 days ago
Dubai, Dubai, United Arab Emirates Anantara Hotels, Resorts and Spas Full timeJob Title: Guest Service SupervisorAt Anantara Hotels, Resorts and Spas, we are seeking a highly skilled Guest Service Supervisor to join our team. As a key member of our resort's operations, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key Responsibilities:Guest Service: Provide prompt,...
-
Guest Services Supervisor
1 month ago
Dubai, Dubai, United Arab Emirates Banyan Tree Full timeOverviewThe Concierge Supervisor is integral to delivering exceptional guest experiences, ensuring that every visitor enjoys a memorable stay. This position demands a sincere passion for hospitality and a cooperative spirit in engaging with guests and team members alike. By adopting a proactive and insightful service approach, the Concierge Supervisor...
-
Guest Services Supervisor
1 month ago
Dubai, Dubai, United Arab Emirates Banyan Tree Full timeOverviewPosition SummaryA Concierge Supervisor is essential in delivering exceptional experiences for guests, ensuring their stay is memorable and fulfilling. This position demands a genuine passion for hospitality and a cooperative spirit in engaging with guests and team members alike. By adopting a proactive and intuitive service approach, the Concierge...
-
Customer Service Supervisor
2 weeks ago
Dubai, Dubai, United Arab Emirates MARRIOTT International Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring compliance with Marriott International standards.Key ResponsibilitiesCustomer...
-
Automotive Service Supervisor
1 month ago
Dubai, Dubai, United Arab Emirates shakirovna salon sharjah Full timeRole Overview:The Automotive Service Supervisor is responsible for overseeing the sale of automotive service products and solutions.Key Responsibilities:Preparing detailed repair estimates for clients.Leading and managing a team of technicians and support staff.Distributing tasks effectively among workstations and technicians.Ensuring compliance with repair...
-
Customer Service Representative
3 weeks ago
Dubai, Dubai, United Arab Emirates Star Services LLC Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Food and Beverage Attendant at Star Services LLC. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience.Key Responsibilities:Arrival and Departure Support: Check the...
-
Cleaning Services Supervisor
3 weeks ago
Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time**Job Summary**We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at IIQAFGROUP. As a key member of our housekeeping team, you will be responsible for overseeing the daily operations of our cleaning services.**Key Responsibilities****Train and Develop Staff**: Provide comprehensive training to housekeeping staff on...
-
Park Service Supervisor
6 days ago
Dubai, Dubai, United Arab Emirates Dubai Holding Group Full timePark Service Supervisor Job DescriptionWe are seeking a highly skilled and experienced Park Service Supervisor to join our team at Dubai Holding Group. As a key member of our facilities management team, you will be responsible for overseeing the cleanliness and maintenance of our parks and recreational areas.Key Responsibilities:Team Leadership: Assign tasks...
-
Crane Maintenance Supervisor
3 weeks ago
Dubai, Dubai, United Arab Emirates UVC Technical Services Full timeJob SummaryUVC Technical Services is seeking a highly skilled Crane Maintenance Supervisor to join our team. As a key member of our maintenance team, you will be responsible for ensuring the efficient and effective maintenance of our container handling cranes and rubber tyred gantry cranes.Key ResponsibilitiesSupervise and Coordinate Maintenance...
-
Service Quality Supervisor
6 days ago
Dubai, Dubai, United Arab Emirates Oil and Gas Job Search Ltd Full timeJob SummaryWe are seeking a highly skilled Service Quality Supervisor to join our team at Oil and Gas Job Search Ltd. As a key member of our operations team, you will be responsible for driving service quality by planning, coordinating, and overseeing service line work at the well site.Key ResponsibilitiesPlan and perform necessary calculations for the total...
-
Food and Beverage Service Associate
1 week ago
Dubai, Dubai, United Arab Emirates Star Services LLC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Food and Beverage Attendant to join our team at Star Services LLC.As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience at our airport terminal.Key ResponsibilitiesCheck the daily schedule...
-
Guest Services Supervisor
1 month ago
Dubai, Dubai, United Arab Emirates Atlantis Resort Full timePosition Overview:As a Guest Services Supervisor at Atlantis Resort, you will be at the forefront of providing exceptional hospitality to our esteemed guests. Your primary responsibility will be to ensure that every visitor is welcomed warmly, creating memorable experiences that reflect the luxury of our establishment. Key Responsibilities:- Deliver...
-
Food Service Supervisor
3 weeks ago
Dubai, Dubai, United Arab Emirates Accor Full timeJob SummaryWe are seeking a highly organized and detail-oriented Cafeteria Supervisor to join our team at Accor. As a key member of our food service team, you will be responsible for ensuring the smooth operation of our cafeteria, maintaining high standards of food quality and safety, and providing exceptional customer service to our employees.Key...
-
Front Office Supervisor
2 weeks ago
Dubai, Dubai, United Arab Emirates MARRIOTT International Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Marriott International. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional customer service to our guests.Key ResponsibilitiesFront Desk Operations: Ensure the...
-
Room Service Supervisor
2 weeks ago
Dubai, Dubai, United Arab Emirates Kempinski Hotels Full timeJob SummaryKempinski Hotels is seeking a highly skilled and experienced Room Service Supervisor to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests receive the highest level of service.Key ResponsibilitiesCustomer Service: Provide courteous, professional,...
-
Soft Services Operations Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates Serco Dubai Full timeKey Responsibilities:Direct and oversee the execution of service tasks, ensuring timely completion and adherence to quality standards.Monitor project progress, identify areas for improvement, and implement corrective actions to meet team objectives and sales targets.Lead and manage service team members, providing guidance, support, and resources to enhance...
-
Housekeeping Services Supervisor
3 weeks ago
Dubai, Dubai, United Arab Emirates Al Bahar Hotel & Resort Full timeJob Summary:We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Al Bahar Hotel & Resort. As a key member of our housekeeping department, you will be responsible for ensuring that our guests receive the highest level of service and that our facilities are maintained to the highest standards.Key Responsibilities:Room...
-
Service Quality Supervisor I
2 weeks ago
Dubai, Dubai, United Arab Emirates Oil and Gas Job Search Ltd Full timeJob SummaryWe are seeking a highly skilled Service Quality Supervisor I - Specialized Services to join our team at Oil and Gas Job Search Ltd. As a key member of our operations team, you will be responsible for driving service quality by planning, coordinating, directing, and overseeing service line work at the wellsite.Key ResponsibilitiesPlan and perform...
Soft Services Supervisor
3 months ago
The purpose of this position is to develop, coordinate and manage the delivery of cleaning services (including service provider subcontractor performance) in line with the contract deliverables and delivery schedules.
This includes the achievement of contractual and internal targets for quality, safety, operations, service reliability and achievement of customer service standards.
MAIN RESPONSIBILITIES
- Ensure the delivery of essential site services demonstrating excellent service at all times.
- Monitor third party service provider staff levels as per Keolis-MHI's contractual requirements.
- Ensure that all areas are adequately services to assure compliance with applicable Service Level Agreements (SLAs).
- Conduct self and joint audits with Service provider representatives, to an agreed timetable and take appropriate action wherever a shortfall in standards is identified.
- Assist in delivering a service which adheres international best practice (e.g. USGB LEED, JCI Accreditation, etc.) and UAE environmental regulations.
- Ensure specialist subcontractors are compliant with Keolis-MHI's Code of Conduct, and are
- Providing efficient service in line with SLAs.
- Ensure that all subcontractors comply with relevant policies and procedures.
- Ensure all record keeping and documentation is completed in a systematic and timely manner.
- Ensure that all staff complete their tasks to the standards determined in work schedules and to escalate any ongoing issues to the Soft Services Manager where necessary.
- Conduct regular Health & Safety inspections and take corrective action where issues have been raised.
- Ensure that Health & Safety standards are maintained in the department and ensure effective implementation of Health & Safety Policies and Procedures.
- Conduct risk assessments as required in line with company procedure with the support of line manager where necessary.
- Develop safe work instructions where necessary.
- In the absence of the line manager, must communicate with the client as maybe required.
- Undertake any other duties as may be agreed between the line manager and the service providers.
- Ensure that all staff has access to the appropriate resources and equipment to carry out their role.
- Provide flexible cover for the Soft Services Manager when required.
KEY SKILLS
- Able to foster good relations with colleagues and other departments and be a good team player.
- Flexibility, excellent attention to detail and ability to identify key issues.
- Able to work under stringent deadlines and high pressure environment to meet deadlines.
- IT skills with full working knowledge of MS Office programs.
- Excellent communication, customer service, leadership and organisational skills.
- Clear communication in English, both verbal and written.
Computer literacy
- Knowledge and use of MS Office Systems, particularly Excel.
- Superior customer service skills, Strong interpersonal skills.
- Issue resolution abilities and decision making abilities.
- Excellent understanding of cleaning processes and monitoring of these processes and adaptable to change.
- Continuous improvement mentality.
- Ability to work in a team as well as independently.
- Flexibility to work on a shift basis 5 from 7 days a week with other team members to ensure a continuous service 24/7.
EXPERIANCE
- 3 years minimum experience in a similar role.
- 5 years minimum experience within a soft services department in a facilities management environment
EDUCATIONAL QUALIFCATION
- High School Diploma.
- Preferably with BICSc (British Institute of Cleaning Science) or equivalent.