Associate Technical Account Manager

2 weeks ago


United Arab Emirates TASC Outsourcing Full time
-الإمارات العربية المتحدة
Feb 5, 2024
AED AED 7000
Contract
Full time

Our client is one of the leading companies in the field of Technology and SaaS platform. They are now looking for a Technical Account Manager to join them.

Roles & Responsibilities

  • Develop and nurture an indepth understanding of the product suite offered to clients.
  • Work with different internal and external teams and stakeholders to streamline merchant on boarding.
  • Establish and sustain strong relationships with clients and strive towards enhancing their overall operational and business performance.
  • Work closely with Customer Support to facilitate issue resolution, identify patterns in operational challenges and drive measures for issue reduction.
  • Coordinate and engage with multiple stakeholders within the client's organization (IT, Marketing, Operations, etc.) as well as client partners (POS, aggregators) to address operational and business requirements.
  • Facilitate discussions and drive for adoption of client's feature requirements; analyze and collaborate with internal and external teams with the aim to enhance client's experience with the products and services offered.
  • Contribute towards the team's functional growth and efficiency by identifying areas to streamline internal processes, contributing towards documentation and nurturing knowledge sharing.

Preference

  • Expected date to join
  • ASAP

Qualifications:

  • Over 2 years prior experience in Customer Success/Account Management/Strategy or Relationship Management
  • Strong language proficiency in English. Fluency in Arabic is a must.
  • Passion for delivering customer success, with a strong interest in taking ownership, advocating for clients, and delivering long term value.
  • Strong interpersonal skills and ability to collaborate and communicate with various crossfunctional teams to provide business and tech solutions.


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