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Culinary Admin Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time

Job Number

Job Category Food and Beverage & Culinary

Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY
To support the executive chef, kitchen managers and staff.

The administrator needs to be efficient and diplomatic in dealing with situations and involving any aspects of the kitchen or the restaurants, where the reputation of the hotel is important.


SCOPE / BUSINESS CONTEXT

  • A Full Time position based at JW Marriott Marquis Dubai.
  • Number of Direct Reports 1
  • Titles of Direct Reports
  • Admin Intern

CANDIDATE PROFILE
Experience, Skills and Knowledge

Communication Skills

Basic Schooling

College degree - Preferred

English language

Computer skills

Able to multi-task

Organizational skills

SPECIFIC DUTIES

  • Responsible for the administrative support for the kitchen department

To include:

initiating a suitable filing system and maintain files, memoranda preparation and distribution within 24 hours, prepare various reports, forms and endure confidentially is adhered to, Prepare minutes of kitchen meeting, dictation, transcribing, drafting, and typing of documents, Maintain appointments and meeting schedule, meeting and greeting of office visitors, ensuring all correspondence is answered within 24 hours, faxes and telephone answered in the same name.


  • Participates in any training or development programs that may improve personal standards and departmental standards.
  • Responsible for receiving, opening and sorting all incoming mail for the department and bringing to the attention of the kitchen personnel only.
  • Dispatches outgoing mail within the kitchen.
  • Responsible for ensuring office areas is well supplied and well maintained.
  • Preparation of all information and figures required for the completion of all monthly report of the kitchen department.
  • Follow all accounting procedures are established by the hotel policy.
  • Report to work on time and maintain appearance according to the guidelines as set forth in the employee handbook.
  • Assist the Executive Chef in preparation, planning and promoting House Team Parties.
  • Responsible for monthly payroll review before cut.
  • Responsible for Over Time Overview.
  • Responsible for GSS and ESS Overview.

OTHER
Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures

  • Follow company, hotel and department policies and procedures.
  • Follows Marriott International Hotels Limited Regional Office policies and procedures
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors and Management.
  • Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Address guests' service needs in a professional, positive, and timely manner.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Speak to guests and coworkers using clear, appropriate and professional language.
  • Tal