Guest Relations Officer
2 weeks ago
About GuestReady:
We are GuestReady - a globally leading short-term rental management company, which provides professional services to property investors, homeowners, and Airbnb hosts in several cities.
The Role:
We're looking for an individual with an entrepreneurial spirit, great people skills, and a passion for delivering excellent customer service, who wants to gain valuable experience and exposure at a rapidly scaling start-up.
The GRO is the first and the last team member our guests will encounter face-to-face, so it is a pivotal role within the organization and we are looking for someone who cares about customer service and is willing to go the extra mile to surprise and delight customers.
- Be in charge of guest checkins and checkouts
- Communicate with guests before, during, and after their stay
- Inspecting our properties and spot the issues (maintenance, cleaning, onboarding, or misc)
- Make small fixes by yourself and coordinate with our providers for bigger issues (send maintenance or send back the cleaners and most importantly follow up)
- Coordinate and have a good relationship with building securities/management and assist our guests during the checkin
- Helping our Operations team with different other tasks: delivery of items, picking up keys, going to buy some items for our apartment,
- Working closely with the rest of our team to devise the best ways to keep providing an amazing guest experience
- Quality controlling the guest experience and promptly addressing any issues raised during or after their stay and making sure a resolution is met and fixed amicably
- Working on other tasks or adhoc projects/activities as required
- Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
We are looking for:
- Experience in customer engaging roles within a hotel or holiday home operator in the UAE or as a recent graduate of a recognized Hospitality educational institution.
- Confident and personable loves dealing with people and making sure guest satisfaction is priority numero uno
- The role is based in Dubai and a UAE driving license is required
- Fluent in writing/speaking in English (is mandatory), Arabic is a plus
- We are a 24/7 business so no qualms about working on a 6day roster and shift work, including weekdays, weekends, mornings, late evenings and on public holidays
- Should be a team player and willing to work in a diverse team
- Should be a selfstarter
- Have a high sense of responsibility for his/her duties
- Able to take on a task and see it through to completion
- Excellent time management and organization
- Strong attention to detail
- Good skills with numbers
- Confident phone manner
- Strong work ethics
- Multitasker, able to work under pressure, staying calm and composed, always delivering great customer service, no matter the situation
- Socially adept interpersonal skills
We are a 24/7 business so no qualms about working on a 7-day roster and shift work, including weekdays, weekends, mornings, late evenings, and on Public Holidays
We're offering these benefits:
- Work with multicultural team members and international teams spread across the globe
- Exposure to the fastpaced world of hightech startups, with excellent growth opportunities
- You will be working with a team of experienced entrepreneurs who have successfully built companies before
- Opportunity to look after international guests and some amazing homes across Dubai
- A dynamic work environment with low hierarchies and space for your own ideas
- A closeknit team looking to achieve greatness by supporting one another
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