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Customer Care Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates Parker Connect Full time

Customer Care Coordinator - LogisticsLooking for a person with logistics background, having knowledge and experience in sea shipments, documentation: bill of landing, packing list, etc.

and most importantly he/she needs to be able to work with Letters of Credit (LCs).

Please advise if you can help with this recruitment, below is the quick summary of responsibilities:

Main responsibilities and tasks:
Perform export administration tasksPrepare proforma invoices for customersPrepare shipping instructions and coordinate shipments with freight forwarders, suppliers and inspection companiesPrepare shipping/export documents (BL, Commercial invoice, COO, Packing list, Cargo tracking notes...) to ensure customers' clearance of goods at destinationProvide continuous communication to the customers & orders follow-up with the suppliers, shipping lines and banksUpdate and follow-up third parties invoices' settlementFollow-up potential customers' claimsComply with Internal KPI and back up process

Candidate's Profile:
ExperiencePrevious experience in international trade and/or logistics is a must. Knowledge of LC is compulsory with knowledge of ISBP and UCP.
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