Client Manager, Middle East

1 week ago


Dubai Media City, Dubai, United Arab Emirates Telum Media Full time

What you will do:

  • Client Engagement & Strategy
  • Work closely with the Group Head of Clients on client engagement and strategy where needed
  • Be the goto person to take on clients for a short period of time in case of leave, departure and any other unforeseen circumstances in coordination with the Group Head of Clients
  • Client Management & Retention
  • Support the growth of Telum's Middle East ACV both through retaining existing client as well as new business efforts in the initial stage
  • Support the client management team to execute a regular programme of client checkins and manage assigned clients to ensure maximum client retention rates through administrative, and occasionally direct, client management against set target
  • Execute an effective onboarding programme for new clients where needed
  • Data Management & Communications
  • Maintain the company CRM, client and PR database to the highest standard about client activities and PR / Corporate information
  • Examine client usage data to maintain and grow existing accounts
  • Relationship Building & Training
  • Identify customers' needs and wants in terms of the Telum product
  • Ensure clients are aware of Telum's features & functionality
  • Assist with developing an ongoing client event series
  • Build longterm relationships with key clients and the PR industry in order to build and maintain existing accounts
  • Have responsibility for an ongoing client training programme and undertake client trainings
  • Team Support & Training
  • Work closely with the Group Head of Clients to train up and mentor new client management team members including but not limited to Client Manager and Junior Client Managers
  • Support the wider Client Management team as required by the Group Head of Clients
  • Work with the customer support team to ensure quality of all client interactions
  • Manage Telum's customer service platform during Middle East business hours when Asia is offline
  • Occasionally take on customer service to better understand the client experience


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