Technical Helpdesk

1 week ago


Dubai, Dubai, United Arab Emirates Intertec Systems Full time
Technical Helpdesk / Servicedesk Engineer

Job Type:
Permanent

Job Role:
Technical

Job Location:

DubaiJob Posted on: Jan 29, 2021The Service Desk Engineer is responsible for processing end-user support calls (received through different communication Channels) and attempting to resolve them directly, where possible.

Job holders is also responsible for coordinating the resolution of open calls with other IT Support staff and keep the Service Desk System up to date.

Attend to all communications to IT Service Desk (phone, fax, email) Use phone etiquette while dealing with userProvide first level support to users and improve first level resolution percentageLog the calls and requests in the Service Desk SystemDecide on priorities and impact for the Service Desk calls and mobilize support team for immediate resolution for high critical incidentsAttempt to resolve incidents directly (e.g.

over the phone or via remote management) as first level supportIf immediate resolution is not possible, assign requests to second level personnelCommunicate with users regarding use of FAQs, Policies, ProceduresNotify support personnel about variance and update Service Desk System for reasons and justificationImprove skills in line with the new technology rollouts in the IT.Apply for this position
Name
Current Location
Current CTC
Attach Resume (only in doc, docx or pdf format less than 1MB)#J-18808-Ljbffr
  • Technical Helpdesk

    1 week ago


    Dubai, Dubai, United Arab Emirates Intertec Systems Full time

    Technical Helpdesk / Servicedesk EngineerJob Type: PermanentJob Role: TechnicalJob Location: DubaiJob Posted on: Jan 29, 2021The Service Desk Engineer is responsible for processing end-user support calls (received through different communication Channels) and attempting to resolve them directly, where possible. Job holders is also responsible for...

  • Helpdesk Engineer

    1 week ago


    Dubai, Dubai, United Arab Emirates VaporVM Full time

    Helpdesk Engineer L1 (Only Saudi Nationals Can Apply)Position titleHelpdesk Engineer L1 (Only Saudi Nationals Can Apply)DescriptionDiversity& InclusionWe are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.ResponsibilitiesRespond to incoming calls, emails, and...

  • Helpdesk Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Dice Full time

    Minimal Requirements Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.A+ and Net+ Certification or equivalent required. Preferred Requirements Experience using a Ticketing systemExperience providing support via remote toolsExperience handling Technical Service...

  • Helpdesk Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Dice Full time

    Minimal Requirements Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience. A+ and Net+ Certification or equivalent required. Preferred Requirements Experience using a Ticketing system Experience providing support via remote tools Experience handling Technical...


  • Dubai, Dubai, United Arab Emirates Manageditservices Full time

    Company Overview: Creative Technology M.E (CT) is a global leader in providing audio-visual solutions for live events. CTME offers cutting-edge services across various entertainment technology sectors to clients worldwide, with a focus on delivering exceptional customer experiences.Job Description: As an IT Helpdesk Specialist, you'll provide technical...


  • Dubai, Dubai, United Arab Emirates invenioLSI Full time

    Description:invenioLSI is the world's #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment sector.invenioLSI now has...

  • IT Helpdesk Analyst

    1 week ago


    Dubai, Dubai, United Arab Emirates Sprinklr Full time

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...


  • Dubai, Dubai, United Arab Emirates Talabat Full time

    IT Ops Coordinator II | Talabat Jobs in Dubai 2022Description:Be a part of Talabat IT Helpdesk team and provide IT technical support to the internal users.Responsibilities:Analyse user requirements and troubleshoot desktop and user end problems.Act as a Tier-1 Support for IT related issues register in IT helpdeskInstallation and troubleshooting of desktops,...


  • Dubai, Dubai, United Arab Emirates Al Rostamani Group Full time

    IT Support Engineer Jobs Dubai United Arab Emirate 2023 | Al Rostamani GroupDescriptionIT support engineers, also known as technical support engineers,provide technical support for clients experiencing hardware, software, and networking issues. They work either on-site or via remote systems to assist with software installations, network failures, hardware...


  • Dubai, Dubai, United Arab Emirates Talabat Full time

    IT Ops Coordinator II | Talabat Jobs in Dubai 2022Description:Be a part of Talabat IT Helpdesk team and provide IT technical support to the internal usersResponsibilities:Analyse user requirements and troubleshoot desktop and user end problems.Act as a Tier-1 Support for IT related issues register in IT helpdeskInstallation and troubleshooting of desktops,...

  • IT Helpdesk Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Cliffs Point Full time

    The leading company in located in Dubai Business Bay is looking for an IT Support Team Leader. Investing and Diagnosing network problems Configuration and installation of IT Solutions Setting up new users and management of security passwords Experience in MICROSOFT 365 product suit Moving Infrastructure from premises to cloud Experience in ACTIVE DIRECTORY...


  • Dubai, Dubai, United Arab Emirates Transguard Group Full time

    Technical Support Engineer Jobs In Dubai UAE | Transguard GroupFor More Top Organization Jobs Click HereTransguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE's most trusted business support and...

  • Helpdesk Support

    1 week ago


    Dubai, Dubai, United Arab Emirates Dice Full time

    Minimal RequirementsBachelor's Degree inComputer Science, or Associate Degree plus two years of techsupport experience, or three plus years tech. supportexperience.A+ and Net+ Certification orequivalent required.PreferredRequirementsExperience using a TicketingsystemExperience providing support via remotetoolsExperience handling Technical...

  • Helpdesk Operator

    1 week ago


    Dubai, Dubai, United Arab Emirates Serco Dubai Full time

    The job posting is outdated and position may be filled Responding to queries on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.Training other staff on troubleshooting and diagnosing problems.Gaining...


  • Dubai, Dubai, United Arab Emirates Atlantis Resorts Dubai Full time

    The job posting is outdated and position may be filled Managing and supporting a team of help desk technicians.Mentoring your team, providing training, and conducting performance evaluations.Monitoring team performance and developing feedback reports for management.Communicating with clients and providing in-person and phone support, if...


  • Dubai, Dubai, United Arab Emirates Caliberly Full time

    Bytagig is seeking a Tier 2 Help Desk Technician to join their growing teamWe do not have an immediate need at this time but are openly recruiting talent for this role.The Tier 2 Help Desk Technician handles intermediate level or advanced level IT support requests that come in from our Clients. The Tier II Helpdesk Technician is responsible for proactive...


  • Dubai, Dubai, United Arab Emirates Almeerai Full time

    We are looking for a skilled IT Support Assistant to provide technical assistance and support to our clients. The IT Support Assistant will be responsible for troubleshooting technical issues, installing and configuring software and hardware, and providing training and guidance to end-users. This role requires strong technical skills, excellent communication...


  • Dubai, Dubai, United Arab Emirates Sundus Full time

    Communication Conduct regular team meetings, one to one meeting with the team members to have a high level of communication culture. Information Security Maintain information security related to client, throughout the period of employment.As soon as possible, report any potential or actual risks or incidents affecting the security of information to the...


  • Dubai, Dubai, United Arab Emirates DHL Express Full time

    Ecommerce IT Project Lead Jobs in Dubai | DHL Express CareersJob Responsibilities:Maintain all Electronic Shipping Solutions and deployed hardware are at agreed operational performance levels.Resolve problems either through personal action or by organising resolution through the ITSC Helpdesk or a third party vendor.Ensure all new Electronic Shipping...


  • Dubai, Dubai, United Arab Emirates Qureos Full time

    Job AnnouncementHelp Desk AdministratorThe Middle East Broadcasting Networks, Inc. (MBN) is seeking for a Help Desk Administrator to provide Dubai MBN Employees with the Technical Support needed. This position location is required for Dubai, UAE.The Incumbent will Coordinate build out and deployment of new hardware and software needs, in addition to...