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Implementation Support
1 week ago
During your internship, you will learn how to guide clients through the setup of their learning platform, from activating the platform with branding to setting up company architecture, and integration within the client's tech stack to create the best learner experience.
In addition to technical support, you will also learn how to support clients to effectively use their system and act as the first point of contact for all support queries.
With a keen eye for detail and creative problem solving skills, you will be accountable for ensuring that all Support Tickets are resolved efficiently and promptly.
You will have a passion to learn how to create high-quality learning assets that meet the specific needs of our clients.
These skill-sets will also be extended to other parts of the business-like VR Learning Lab, employee experience tools and learning technologies.
You will leverage your passion for the latest digital tools and techniques to deliver exceptional results for the business and clients alike.
This role requires a strong customer-focused mindset and the ability to communicate technical information to non-technical users. non-technical users.Requirements to apply:
- A bachelor's degree in Computer Science, Business Administration, or a related field, or equivalent work experience
- Handson experience with Learning Management System implementation, a plus
- Excellent interpersonal skills, with the ability to communicate effectively with all levels of an organization and experience in direct customer/client management
- Strong technical problemsolving skills, with examples of effectively resolving complex issues
- Exceptional written and verbal communication skills, with the ability to deliver clear and compelling presentations, both internally and externally
- A selfstarter who can work independently and prioritize tasks effectively
- A creative and innovative thinker, with the ability to quickly adapt to new technologies and tools
- A commitment to delivering projects to the highest standards and keen attention to detail
- Strong analytical skills and a curious mindset, always eager to learn and explore new solutions
- Proven ability to establish and maintain positive, longterm working relationships with team members and clients.
- Background in systems administration and/or data analysis, a plus
- A proactive, enthusiastic team player who thrives in a fastpaced environment and is eager to expand their skills and take on new challenges
- Familiarity with animation and elearning authoring tools such as Vyond, Adobe Suite, and Articulate Storyline, a plus.
Skills:
Communication
Technical Support
Problem solving
Interpersonal/People skills
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