Training & Implementation Officer for (An

1 week ago


Dubai, Dubai, United Arab Emirates Al Riyady Full time
We are seeking a highly motivated and experienced _**Arabic
- speaker
_Implementation and training officer with expertise in Accounting Systems / ERP implementation to join our dynamic team.**
Responsibilities:
  • Serve as the primary point of contact for our valued customers throughout their journey, ensuring their success in implementing and utilizing our systems.
  • Collaborate closely with crossfunctional teams including Sales, Product Development, and Customer Support to ensure seamless onboarding, implementation, and ongoing support.
  • Understand and analyze customer requirements to provide tailored solutions, customized training, and best practices guidance.
  • Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate for their needs.
  • Conduct regular checkins, progress reviews, and performance evaluations to proactively address any issues or concerns.
  • Monitor and report on customer usage, adoption rates, and overall satisfaction to identify areas for improvement and drive customer success.
  • Stay uptodate with industry trends and developments related to Accounting systems and incorporate this knowledge into our product offerings.

Requirements:

  • Fluency in Arabic is a must to effectively communicate and engage with our Arabspeaking customer base.
  • Bachelor's degree in Accounting, Business Administration, or a related field.
  • Minimum of 5 years of experience in systems implementation, preferably within the Edtech or education industry.
  • Proficiency in MySQL is a plus, enabling you to provide technical support and troubleshoot any systemrelated issues.
  • Excellent interpersonal and communication skills, with the ability to build rapport and effectively collaborate with diverse stakeholders.
  • Strong problemsolving abilities and a proactive approach to customer success.
  • Exceptional organizational skills and attention to detail.
  • Ability to work independently and as part of a team in a fastpaced, deadlinedriven environment.

Salary:
AED7, AED12,000.00 per month

Application Question(s):

  • 1 how long you have worked as an implementation/success manager in Edtech or in Education industry?
2- what is your expected salary & in how many days you can join?
- you are proficient in MySQL??

Education:

  • Bachelor's (preferred)

Experience:

- success manager/implementation manager: 4 years (preferred)

Language:

- arabic (preferred)

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