SVP - Customer Contact Centers - Aldar

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full time

JOB DESCRIPTION:
JOB PURPOSELead the transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize operations, shift towards digital-first self-serve interactions, and integrate customer insights across channels.

Oversee operational excellence, technological enhancements, and stakeholder alignment to elevate customer experiences and drive innovation in a dynamic and evolving customer service landscape.



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