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SVP - Customer Contact Centers

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Aldar Education Full time
  • Min of 12+ years of experience incall center management, with a successful track record of -overseeing onshore and offshoreoperations.
  • Strong background in digitalstrategy and customer experience enhancement, ideally incollaboration with digital teams.
  • Expertise inprocess optimization, automation, AI, and other digital tools toenhance customer engagement.
  • Exceptionalcommunication skills and the ability to collaborate effectivelywith cross-functional teams andstakeholders.
  • Change management expertise witha history of successfully leading teams through organizationalshifts.
  • Analytical mindset with the ability toderive insights from data to informdecisions.
  • Passion for creating exceptionalcustomer experiences and an interest in keeping abreast of industrytrends.