Customer Care Executive

1 week ago


Al Ain, Abu Dhabi, United Arab Emirates NMC Healthcare Full time

DUTIES AND RESPONSIBILITIES:

  • To receive the patients with a pleasant smile and wish them.
  • To attend telephone calls politely and strictly adhering to telephone manners.
  • To see if the patient is a new patient or an old patient (Already registered).
  • To get the information about the nature of illness and guide them to the concerned department.
  • To give the registration forms and help them to file and guide them to the concerned doctor.
  • If the information is not clear then send the patient to the Customer care dept.
  • To collect the reference letters if any.
  • To check whether the patient has filled all relevant data in the registration form.
  • To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO's reference / reference letter.
  • To make an entry of the referred doctor's name and address in the computer.
  • To guide the visitors to the concerned room/departments.
  • To provide information regarding various preventive medical health checkups.
  • To answer various queries of the patient.
  • To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
  • To carryout data collection/support in data collection.
  • To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
  • To perform any job / task as and when assigned by the superior.
  • To assist in basic translation as and when required

DUTIES AND RESPONSIBILITIES:

  • To receive the patients with a pleasant smile and wish them.
  • To attend telephone calls politely and strictly adhering to telephone manners.
  • To see if the patient is a new patient or an old patient (Already registered).
  • To get the information about the nature of illness and guide them to the concerned department.
  • To give the registration forms and help them to file and guide them to the concerned doctor.
  • If the information is not clear then send the patient to the Customer care dept.
  • To collect the reference letters if any.
  • To check whether the patient has filled all relevant data in the registration form.
  • To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO's reference / reference letter.
  • To make an entry of the referred doctor's name and address in the computer.
  • To guide the visitors to the concerned room/departments.
  • To provide information regarding various preventive medical health checkups.
  • To answer various queries of the patient.
  • To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
  • To carryout data collection/support in data collection.
  • To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
  • To perform any job / task as and when assigned by the superior.
  • To assist in basic translation as and when required

QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS:

  • Qualification: Graduate desirable but not mandatory.
  • Experience**:1year as trainee receptionist preferred
  • Skill set**:Active and good inter personal skills, Pleasing Personality
  • Excellent command of oral and written English & Arabic


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