Learning And Development Specialist

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates dnata Full time

Responsibilities:

  1. Adhere to the predefined training and development framework, diagnose learning and performance gaps.
  2. Recommend, design, develop and deliver innovative solutions.
  3. Evaluate business impact, consistently achieving excellent customer satisfaction at all levels.
  4. Meet agreed KPIs.
  5. Ensure that changes to the business environment are analysed and recorded.
  6. Update training programme content to ensure learning solutions remain current and valid.
  7. Demonstrate adherence to Quality and Standards.
  8. Action improvements to ensure interventions are current, relevant, accurate, and fit for purpose.
  9. Take ownership of agreed performance objectives, competencies, and development plans.
  10. Actively pursue self-directed learning to remain current and in line with industry best practice.
  11. Implement plans in alignment with the departmental mission, values, goals, and policies.
  12. Demonstrate behaviours to represent and promote these and act as a champion for change management.
  13. Embrace a culture of cost efficiency by adhering to the agreed budget.
  14. Identify and implement cost-effective work practices.
  15. Provide professional expertise and products in line with the corporate revenue generation strategy.
  16. Establish and maintain effective ongoing relationships with key contacts in business units, joint ventures, and external entities where applicable.
  17. Project a professional image and demonstrate high caliber of knowledge, skills, and attitude.
  18. Strengthen and sustain effective relationships.
  19. Ensure that assigned L&D projects are delivered on time, within budget, and in adherence with quality standards.
  20. Meet customer expectations by preparing project plans, tracking key milestones, monitoring efforts on a regular basis.
  21. Identifying resource needs and performing quality reviews.
  22. Escalating functional, quality, and timeline issues appropriately.
  23. Adjust plans and/or resources.
  24. Coordinate communication with all key stakeholders.
  25. Ensure that projects are aligned with the overall program portfolio managed by the respective Manager.
  26. Develop expertise in the respective area of specialization.
  27. Through on-job observations and attachments, feed-in relevant business data and changes in business environments to the Manager.
  28. Influence L&D plans and support analysis of business impact for better alignment of L&D interventions.

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