Learning & Development Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Hotels Full time
Company DescriptionJoinus at Accor,wherelife pulseswithpassionAs apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries

Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:
tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the worldYouwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job DescriptionHow does your working day look like ...Manage the Hotel's learning and development need analysis, through brainstorming sessions with various departments and the analysis of employee requests and guest feedback, in order to ensure the development of a comprehensive and fit-for-purpose L&D plan.

Manage the development and implementation of an integrated Hotel learning and development plan in order to prioritize critical areas and equip employees with the skill-sets required to meet current and future business objectives.

Recommend the nature, frequency and purpose of key L&D initiatives offered, both in-house and outsourced, in line with the operations' strategy, and ensure that all opportunities are leveraged to maximize learning whilst optimizing incurred costs.

Supervise the development and implementation of the Hotel's talent management process, including performance management and colleague mobility, to enable the Hotel to optimize its use of talent and foster an achievement culture.

Review nominations received from the various Hotel departments and review them and shortlist/ recommend participants in order to verify that the selected L&D service selected suits colleagues' job and training history.

Manage the development of out of the box training in line with the brand and update of training materials, such as course objectives, charts, user guides etc., in order to ensure that they convey training content in a compelling, accurate and trainee-friendly manner.

Manage the implementation of the succession planning process for key roles within the Hotel, by identifying mission-critical roles and potential successors, to build a strong succession pipeline for the Hotel's future.

Manage the selection and assessment of external service providers and the monitoring of their service delivery in order to secure highly qualified technical expertise to support the Hotel's L&D agenda.

Manage the definition of L&D feedback mechanisms and the collation of feedback on the Hotel's L&D services in order capitalize on strengths and address areas of improvement in a pro-active manner.

Manage the day to day operations of the Learning & Development department providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.

Recommend some improvements to departmental policy, implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.

Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry Representing T&C department on various occasions at internal H&S, HACCP, Green Globe, Food Waste , Waste Management , Talent Management, and other meetings.

QualificationsYour personality counts more than your CV ...Bachelor's Degree inHospitality Management or equivalent from an accredited and renowned University.

At least 2 years of L&D experience in a similar role , preferably with an international hospitality company or a recognized blue-chip organization.

Strong knowledge of key HR frameworks, with a focus on training and talent management.
Strong understanding of core hotel operations and of the luxury hospitality industry.
Strong presentation, relationships management, and teamwork skills.
Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships.

High task achievement & delivery of training, Excellent facilitation and presentation skills , Communication and Listening Skills and Ability to design Training ProgramsAdditional InformationEmployee benefit card offering discounted rates in Accor worldwide.

Learning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world
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