Learning & Development Executive

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

Position:
Learning & Development Executive (Full time #536159)

Property / Office:
Emirates Palace, Abu Dhabi

Location:
Abu Dhabi, United Arab Emirates

Responsibilities:

  • Communicating and maintaining Mandarin Oriental Hotel Group's Learning & Development standards.
  • Supporting all efforts to enliven our Company's Mission, Guiding Principles and Legendary Quality Experiences throughout the hotel.
  • Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with L&D Hotel Plan and reflect business priorities.
  • Coordinate, execute and follow up on all training activities within the hotel.
  • Maintain an ongoing L&D calendar for the hotel and ensure learning resources and opportunities are maximised. Proactively collect training nominations for all training programmes in accordance with related audiences. Send joining instructions for L&D programmes in a timely manner.
  • Maximising learning by providing a creative, fun and exciting environment in delivering training such as MOve In orientation, product knowledge and other new hire relevant programmes
  • Assist in the facilitation of continuous customer service training as outlined by LQEs, MOQA, Forbes, etc. on a needful basis.
  • Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&D library.
  • Maintain the L&D notice board / screen up to date.
  • Maintaining training expenses to meet the hotel's needs while remaining within budget guidelines.
  • Maintaining orderliness and cleanliness of the office and the hotel Training Room.
  • Contribute and actively participate in monthly Department Trainers' meetings, take minutes, and ensure prompt distribution.
  • Provide support and development of departmental trainers as required.
  • Coordinate, conduct, or facilitate product knowledge tests and inhouse audits to ensure standards are met.
  • Assist in initiating all colleague recognition initiatives.
  • Taking ownership to perform any additional duties as assigned by the Learning & Development Manager and continuously supporting HR initiatives.

Requirements:

  • Bachelor's Degree in Hospitality Management or related field.


Strong communication skills
  • English language proficiency, both verbal and written.
  • Ability to function independently in a multitasking environment and as part of a team.
  • 23 years experience in the hospitality industry training experience is a must.
  • Enthusiastic and positive personality with the ability to build trusting relationships with others.
  • Creative, effective team player, possessing a high degree of professionalism, energy and determination.
  • Computer literate with working knowledge of Excel, MS Word, PowerPoint, and Publisher.

Advertised: 16 Aug 2023 Arabian Standard Time

Applications close: 16 Nov 2023 Arabian Standard Time

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