Regional Head of Collections

1 week ago

Dubai, Dubai, United Arab Emirates IWG Full time

Regional Head of Collections

About the role


IWG currently has an opening a Regional Head of Collections to support creating and building a best-in-class credit control platform to successfully recover debt across a region.

As Regional Head of Collections you will lead our collections department that is responsible for recovering a portfolio of customers debts.

With your excellent performance management skills, you will execute the company collections strategy and drive a team of 30+ collections professionals to increase the percentage of successful debt recoveries.

We offer great benefits including a competitive salary and bonus plan. If that sounds like you, read on to find out more

Job duties

  • Lead and motivate a team of 30+ collection professionals including collections team leads, credit controllers and legal collection specialists
  • Implement IWG's collections strategy and process within the regional credit control and legal collection teams.
  • Coach and performance manage the credit control and legal collection teams to drive the collection of overdue invoices and agreement value.
  • Develop strategies to boost recoveries, including but not limited to: call campaigns, account segmentation & prioritization and training/coaching initiatives.
  • Develop goals that complement the overarching company objectives and manage staff to continually meet and exceed targets.
  • Drive and authorise financial settlements and payment plans with customers.
  • Drive and manage both a small claims and high court litigation collections process, from filing cases through to (virtual) court hearings, judgement, and enforcement.
  • Ensure both outofcourt and legal collections cases are handled timely, appropriately, per company policy and in line with legal/local country requirements.
  • Hire, train, coach, mentor and evaluate team members within the collections department.
  • Own all reporting and analyse data pertaining to the team's performance. Prepare and deliver regular updates on regional and team performance.
  • Perform other duties and projects as assigned to build a world class debt function

Requirements:

  • Excellent leadership, motivational and relationship building skills.
  • Strong interpersonal skills and ability to performance manage remote teams successfully.
  • Strong debt collection or sales skills, including clear communication, firmness and persuasiveness in negotiation, quick thinking, objection handling and the ability to remain flexible and calm under high pressure.
  • Basic knowledge of light accounting tasks (performing statement of accounts reviews, etc.)
  • Solid organisational skills, including the ability to manage complex caseloads through to completion and prioritise and multitask in a demanding environment.
  • Selfstarter who can work with direction but little supervision.
  • Team builder who recognises the importance of the team.
  • Willingness to go beyond the job description to meet business goals.
  • Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.

Competencies

  • Commercial awareness: Understands the impact of financial performance on business results and how own actions impact the bottom line.
  • Takes ownership: Accepts accountability, uses own initiative, and works proactively to drive team and company performance.
  • Persistent: Goes the extra mile to ensure debts are collected timely and successfully.
  • Analytical and intelligent: Has the ability to analyse performance related metrics and utilise the insights in performance discussions.
  • Attention to detail: Ensures that all relevant details are accurately assessed when reviewing performance, (legal) case documentation and opportunities, and when negotiating with customers.
  • Shows care: Is committed to creating strong working relationships with colleagues, acts with integrity and strives to act in the best interests of the organisation and team.
  • Good communicator: Demonstrates good twoway communication skills.
  • Embraces change: Understands the dynamic nature of the organisation and is committed to adapting to changing priorities.

Experience

  • At least 12 years of experience in credit control or collections
  • At least 8 years of experience (remotely) leading a team or department of 25+ collection professionals

About IWG


IWG companies such as Regus, Spaces, No18, OpenOffice, Basepoint, HQ and Signature now help millions of people in 3,000+ locations in over 1,000 towns and cities across more than 110 countries.

We create personal, financial and strategic value for businesses of every size.

From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders.

  • Collection Head

    1 week ago

    Dubai, Dubai, United Arab Emirates Reliance Owners Association Management Services Full time

    Job descriptionHead of Collection Job DescriptionWe are looking for a Head of Collection to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company's potential loss of income.To be a successful Head of...

  • Collection Head

    1 week ago

    Dubai, Dubai, United Arab Emirates Reliance Owners Association Management Services Full time

    Head of Collection Job DescriptionWe are looking for a Head of Collection to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company's potential loss of income.To be a successful Head of Collection, you...

  • Collection Head

    1 week ago

    Dubai, Dubai, United Arab Emirates Reliance Owners Association Management Services Full time

    Head of Collection Job DescriptionWe are looking for a Head of Collection to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company's potential loss of income.To be a successful Head of Collection, you...

  • Collection Head

    1 week ago

    Dubai, Dubai, United Arab Emirates Reliance Owners Association Management Services Full time

    Head of Collection Job DescriptionWe are looking for a Head of Collection to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company's potential loss of income.To be a successful Head of Collection, you...

  • Regional Head of Legal

    1 week ago

    Dubai, Dubai, United Arab Emirates Idex Full time

    A major international Logistics company is seeking a Senior Commercial Lawyer to join the business as Head of Legal - GCC region.The business is based in Dubai and offers a strong salary and benefits.The ideal applicant will have prior legal experience in the Transportation, Supply Chain and Logistics sector, and experience working in the GCC region. You...

  • Regional Head of Continuous Improvement

    1 week ago

    Dubai, Dubai, United Arab Emirates Henkel Dubai Full time

    Regional Head of Continuous Improvement / Industrial Engineering Regional Head of Continuous Improvement / Industrial EngineeringThe job posting is outdated and position may be filledAnalyzing company processes and procedures.Investigating shortfalls, issues, and complaints in current business processes.Establishing norms and standards of company...

  • Regional MEA Head of Tender Management

    1 week ago

    Dubai, Dubai, United Arab Emirates DHL Logistics Middle East DWC-LLC Full time

    Regional MEA Head of Tender Management | DHL Jobs in DubaiDescription:Currently, we are seeking for Regional MEA Head of Tender Management. In this role, the successful candidate will provide input to lead development and implementation of tender management strategy for the region to understand customer needs, develop competitive proposals and respond to...

  • Senior Officer- Collections

    1 week ago

    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    Sub Division: Credit and Collections Consumer BankingDivision: Group CreditCompany DescriptionLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and...

  • Regional Head of QHSE Jobs in Dubai

    1 week ago

    Dubai, Dubai, United Arab Emirates Maersk Careers Full time

    Regional Head of QHSE Jobs in Dubai | Maersk CareersThis role is a trusted collaborator and internal consultant to Regional MPL Leadership and Project Teams in developing Regional HSE leadership and engagement relationships, systems and structures to drive improvement, Support the effective implementation & maintenance of Regional Certified ISO QHS SE...

  • Regional Head of Talent Acquisition

    1 week ago

    Dubai, Dubai, United Arab Emirates Siemens Full time

    Regional Head of Talent Acquisition | Siemens DubaiSiemens AG (Berlin and Munich) is a leading technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the...

  • Regional Category Head – Health

    1 week ago

    Dubai, Dubai, United Arab Emirates SQ Computer Personnel Full time

    Regional Category Head – Health & Personal Care ur client is one of the leading online retailers in the Middle East. They are seeking a 'Regional Category Head – Health & Personal Care' to be based in there Dubai offices. Candidates with AMAZON & EBAY category/product management experience are preferred.JOB DESCRIPTIONWe are looking for a dynamic and...

  • Head of Uitp Mena Regional Office and Cte

    1 week ago

    Dubai, Dubai, United Arab Emirates UITP Full time

    MAIN DUTIES:The Head of UITP MENA Regional Office and CTE works under the supervision of the Senior Director Global Growth. He/she is responsible of the definition and execution of the UITP MENA Regional Office and Centre for Transport Excellence (CTE) activities and the MENA contribution to UITP global activities.She/he contributes to the retention of...

  • Regional Head of Artist Services – METAP

    1 week ago

    Dubai, Dubai, United Arab Emirates TikTok Full time

    Regional Head of Artist Services – METAP & SA Jobs In Dubai | TikTokFor More Top Organization Jobs Click HereDescription:TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and...

  • Head of Health

    1 week ago

    Dubai, Dubai, United Arab Emirates Cognita Schools Full time

    Head of Health & Safety | Cognita Schools DubaiWe can offer career opportunities for teachers and support staff with an international dimension, through our global schools network and offices across five regions. If you are looking for a career in education that will take you further, get in touch to discuss opportunities to join the Cognita...

  • Regional Category Head – Toys, Kids

    1 week ago

    Dubai, Dubai, United Arab Emirates SQ Computer Personnel Full time

    Regional Category Head – Toys, Kids & Baby Our client is one of the leading online retailers in the Middle East. They are seeking a 'Regional Category Head – Toys, Kids & Baby' to be based in there Dubai offices. Candidates with AMAZON & EBAY category/product management experience are preferred.1. JOB DESCRIPTIONWe are looking for a dynamic and...

  • Credit & Collections Lead MEA

    1 week ago

    Dubai, Dubai, United Arab Emirates Trane Technologies Full time

    AtTrane Technologieswe Challenge Possible. Our brands – includingTraneandThermo King - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in...

  • Regional Head of Safety, Security and Resilience

    1 week ago

    Dubai, Dubai, United Arab Emirates Informa Global Support Full time

    Company DescriptionAt Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We're the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we're here to champion...

  • Collections Executive

    2 months ago

    Dubai, Dubai, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: [[124704]] Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Collections Executive

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Al Futtaim Private Company LLC Full time

    Job Requisition ID: [[124704]] Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Officer- Collections

    1 week ago

    Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank (FAB) Full time

    Officer- Collections (Mortgage Experience)Full-timeSub Division: Credit and Collections Consumer BankingDivision: Group CreditLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting...