Collections Executive

1 month ago

Dubai, Dubai, United Arab Emirates Al Futtaim Private Company LLC Full time

Job Requisition ID: [[124704]]

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Collections Executive is responsible for strategically managing debt recovery, minimizing financial losses, and improving cash flow while maintaining positive customer relationships. Through effective communication, negotiation, and compliance with regulatory standards, this role aims to achieve collection targets and contribute to the overall financial health of the organization

What you will do:


• Manage a portfolio of delinquent accounts, this includes reaching out to debtors/customers, understand the reason for default and ensure collections of dues on time

• Regular follow up via emails & Telephones calls with past due customers to ensure the collection of pending amounts on time

• Preforming all the relevant collections activities before recommending for necessary legal action.

• Attend and Answer queries from customers related to collections.

• Prepare and send the Statement of Account (SOA) for the debitors monthly and whenever required.

• Negotiating and proposing re-payment plans according to the company policy.

• Adhere to all Collection Procedures while protecting the interest and reputation of the organization.

• Full responsibility for maintaining a complete collection reports and recording details of all interactions with customers in the collections management log

• Create & Maintain relationships with debtors, when possible, to avoid future issues.

• Provide feedback to credit team on customer payment status/history when required.

• Field visits to be performed on case-to-case basis when required.

• Handling Corporate and retail customers including critical accounts.

• Reconciling the customer's accounts when required.

• Must be compliant to company's policies and procedures, responsible of reading and understanding all policies

What you will do:


• 3-4 years' experience in collections

• Strong interpersonal facilitation and presentation skills

• Excellent customer services and communication skills (Verbal and Written).

• Attention to details and problem solving.

• Managing time effectively.

• The ability to work under pressure is essential and to meet the deadlines.

• PC & Microsoft Office proficiency

• Understanding/Knowledge of computer

• Previous automotive experience preferred

• Languages: Fluent English - Arabic an Advantage
Behavioural Competencies:

• Ability to plan own work effectively and meet deadlines.

• Contribute to the short-term planning of department.

• Show initiative in taking on greater responsibilities without being asked. Demonstrate persistence in the face of resistance.

What equips you for the role:


• Bachelor's degree/University degree or equivalent experience

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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