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Assistant Front Office Manager

3 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time
  • Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
  • Engaging with guests to build personal relationships and remedy any complaints
  • Conducting regular front office inspections to ensure we're making the right first impression
  • Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
  • Training team members on PBX procedures and taking the lead during an emergency or crisis

What we need from you:

  • Resort experience within a luxury brand
  • Min 1 year experience in similar role, in a resort setting
  • Strong skills and knowledge of Opera system
  • Excellent communication skills - written and oral
  • Adaptability to diverse market and team
  • Excellent guest experience skills

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