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Operations Manager
1 week ago
Job Title Operation Manager
Department Operation Job Code OPM
Reporting Relationships Reports to :
ED/CEO Supervises : Operation Team
Location Sharjah Industrial Area 2
Role Purpose The role is to lead and oversee the operational aspects of the business to ensure the efficient and successful execution of the car auction processes.
Key Accountabilities key Activities:
Operations Management - Oversee all aspects of the company's operations, including vehicle acquisition, inventory management, auction processes, and post-auction activities.
Auction Process
Management - Oversee the entire car auction process from the intake of vehicles to the final sale, ensuring adherence to established protocols and best practices.
Staff Management and
Development - Provide guidance and support to staff, fostering a positive and productive work environment. - Conduct performance evaluations and implement training programs to enhance employee skills and knowledge. - Foster a culture of teamwork, collaboration, and continuous improvement. - Collaborating with HR for operational team members to gather data for grievance handling, and submitting monthly attendance report.
Customer Service Excellence - Ensure exceptional customer service is provided to all auction participants, including buyers and sellers. - Address customer inquiries, concerns, and complaints in a timely and professional manner. - Develop and maintain strong relationships with key customers and stakeholders. - Implement strategies to enhance customer satisfaction and loyalty.
Inventory Management - Implement effective inventory management practices to ensure accurate tracking of vehicles and efficient utilization of space. - Monitor and analyze inventory levels to optimize stock turnover and reduce holding costs.
Quality Assurance and
Compliance - Implement quality control measures to ensure the accuracy and integrity of auction listings and vehicle information. - Conduct regular audits and inspections to identify and resolve any issues or discrepancies. - Ensure compliance with all relevant laws, regulations, and industry standards. - Stay updated on changes in regulations and implement necessary adjustments to maintain compliance.
Logistics and Transportation - Collaborate with logistics and transportation teams to organize the timely delivery and collection of vehicles to and from auction sites.
Compliance and Legal - Ensure compliance with all relevant laws, regulations, and industry standards. - Stay updated on changes in regulations and implement necessary adjustments to maintain compliance. - Collaborate with legal counsel to address any legal issues or concerns.
Reporting and Analysis - Prepare regular reports on key performance indicators (KPIs) to track the operational team's performance and identify areas for improvement.
Safety and Security - Implement safety protocols and maintain a secure environment for staff, customers, and vehicles. - Ensure compliance with health and safety standards throughout the operational process.
Business Development and
Growth - Identify and pursue opportunities for business growth and expansion. - Collaborate with the marketing team to develop and implement strategies to attract new customers and increase auction participation. - Stay informed about market trends and competitor activities to maintain a competitive edge. - Participate in industry events and networking activities to build relationships and explore new business opportunities.
Financial Management - Collaborate with the finance department to develop and manage the operations budget, ensuring cost control and profitability.
QUALIFICATIONS / REQUIRMENTS
Industry / Domain / Field of
work Auctions, Shipping, Transport, Inventory, Operation
COMPETENCIES
Description Level
Organizational Behavior → High
Capable of prioritizing of
high volume work
environment → High
Diplomatic → High
Accurate → High
Team management → High
Developing others → High
Stress tolerance → High
Quality → High
Motivated → High
Safety & heal
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