End User Support Technician
1 month ago
- Provide advanced technical supportto end-users across the organization, troubleshooting hardware,software, and network issues.
- Resolve escalatedtickets from Level 1 support, ensuring timely and effectivesolutions.
- Maintain documentation of supportprocesses, troubleshooting steps, andresolutions.
- Serve as the primary point ofcontact for all technology-related issues and requests from C-Suiteexecutives.
- Ensure high-priority issues areaddressed promptly and professionally, maintaining a focus onexecutive satisfaction
- Conduct periodictechnology reviews and provide recommendations for improvementbased on executive feedback and emergingtechnologies.
- Communicate effectively withend-users and executives, providing clear and concise instructionsand updates.
- Collaborate with cross-functionalteams including IT, Security, and Operations to address complexissues and ensure seamless service delivery
Qualifications:
- Bachelor’s degree incomputer science, Information Technology, or related field (orequivalent work experience).
- Minimum of 4 yearsof experience in end-user support roles, with a strong emphasis onLevel 2 support and executivesupport.
- Excellent communication skills inEnglish (additional European languages aplus).
- Proven ability to handle high-pressuresituations with professionalism anddiplomacy.
- Technical proficiency with Windowsand macOS operating systems, Microsoft Office Suite, networkingfundamentals, and mobiledevices.
- Certifications such as CompTIA A+,Microsoft Certified Professional(MCP),
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