End User Support Technician

2 months ago


Dubai, United Arab Emirates Halian Full time
  • Provide advanced technical supportto end-users across the organization, troubleshooting hardware,software, and network issues.
  • Resolve escalatedtickets from Level 1 support, ensuring timely and effectivesolutions.
  • Maintain documentation of supportprocesses, troubleshooting steps, andresolutions.
  • Serve as the primary point ofcontact for all technology-related issues and requests from C-Suiteexecutives.
  • Ensure high-priority issues areaddressed promptly and professionally, maintaining a focus onexecutive satisfaction
  • Conduct periodictechnology reviews and provide recommendations for improvementbased on executive feedback and emergingtechnologies.
  • Communicate effectively withend-users and executives, providing clear and concise instructionsand updates.
  • Collaborate with cross-functionalteams including IT, Security, and Operations to address complexissues and ensure seamless service delivery

Qualifications:

  • Bachelor’s degree incomputer science, Information Technology, or related field (orequivalent work experience).
  • Minimum of 4 yearsof experience in end-user support roles, with a strong emphasis onLevel 2 support and executivesupport.
  • Excellent communication skills inEnglish (additional European languages aplus).
  • Proven ability to handle high-pressuresituations with professionalism anddiplomacy.
  • Technical proficiency with Windowsand macOS operating systems, Microsoft Office Suite, networkingfundamentals, and mobiledevices.
  • Certifications such as CompTIA A+,Microsoft Certified Professional(MCP),

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