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IT Support

1 month ago

Dubai, United Arab Emirates G4S Full time

Job Introduction

Main Responsibilities
- Collate and maintain hardware, including servers, printers and networks, software and fault logs, enabling analysis of information to create preventative measures.
- Provide first level support on IT issues.
- Diagnose breakdowns and faults and, where possible, take corrective, remedial action as necessary, to ensure continued IT service to end-users.
- Escalate issues to the IT Service Desk to ensure problems that are more complex can be addressed promptly.
- Train and coach end users to optimize use of desktop software.
- Create and amend use accounts, load approved software and provide diagnosis and resolution so that users have access to the system within an agreed turnaround time
- Keep up-to-date with developing technologies to ensure the ability to provide continued, current support.
- Provide suitable training in new systems to users and managers to ensure that they make the optimum use of these systems.
- Conduct post project evaluations to ensure that systems implemented are operating effectively and providing the services required by users.
- Maintain an awareness of developments in the IT field and act as a source of advice and expertise to managers and staff within the company.
- Providing IT support to multiple sites across UAE, mainly Dubai and Sharjah branch and Abu Dhabi whenever required.
- Perform all tasks set forth by safety regulations, and cooperate with G4S to ensure a working environment and conditions that do not pose any risks in terms of health and safety.
- Bachelor Degree in IT, Computer Science or any related field from a reputable university.
- Minimum of 2 years relevant experience as Technical Support.
- Advanced technical and electronic equipment and operation skills and fault finding
- Able to work flexible hours and be on call continuously.
- Excellent personal grooming and conduct standards. Good analytical and interpersonal skills.
- Wide knowledge of IT Ticketing systems and SLA process
- Handling a multiple sites across UAE, mainly Dubai and Sharjah branches ,Also Abu Dhabi whenever required
- Must have a valid UAE Driving license