Operational Leadership Intern

3 weeks ago


Ras Al Khaimah, United Arab Emirates HILTON HOTELS Full time

As a Operational/Leadership Front Office Intern, you would be responsible for:

  • This is an amazing opportunity to learn and develop your knowledge and skills within all areas of Front Office including Telephones, Front Desk, Concierge, Reservations and Guest Relations.
  • Understand and operate Hotel´s Property Management System
  • Possess a working knowledge of reservations procedures
  • Know room locations, types of rooms available, and room rates, as well as other services of the property
  • Assist in preregistration and blocking of rooms for reservations
  • Register guests and assigns rooms. Accommodate special requests whenever possible
  • Maintain relevant information available to customers and sometimes play the role of tourist advisor on the potential places in the region to visit.
  • Offer personalized service to each and every guest
  • Handle guest complaints with interest, concern and empathy
  • Coordinate room status updates with the Housekeeping department
  • Promote the activities offered by the hotel to tourists for commercial purposes.
  • Establish invoices at the customer’s departure: price of the stay, meals, minibar consumption, excursions, hotel services … and manage payments.
  • Know all safety and emergency procedures and is aware of accident prevention policies


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