Front Office Manager

Found in: Whatjobs AE C2 - 1 week ago


Ras Al Khaimah, United Arab Emirates ISMMART Industries Full time
The Role
We are seeking an experienced and customer-focused Front Office Manager to lead our hotel's front desk operations. The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a commitment to delivering exceptional guest service. Job Description: • Ensure a warm and welcoming experience for guests during check-in and check-out. • Handle guest inquiries, requests, and complaints promptly and professionally. • Train front desk staff in delivering exceptional customer service. • Oversee the reservation system, ensuring accuracy and efficiency. • Monitor room availability and work with the sales and marketing team to optimize occupancy. • Implement strategies to maximize room revenue and yield. • Recruit, train, and supervise front desk staff, ensuring a high level of professionalism. • Conduct regular performance evaluations and provide constructive feedback. • Foster a positive and collaborative work environment. • Implement and maintain standard operating procedures for front office operations. • Ensure compliance with all hotel policies and procedures. • Collaborate with other departments to streamline processes and enhance overall guest satisfaction. • Monitor and manage the front office budget, controlling costs while maintaining service quality. • Analyze financial reports and key performance indicators to identify opportunities for improvement. • Oversee the security and safety of guests and front office staff. • Implement and enforce security protocols and emergency procedures.
Requirements
• Bachelor's degree in Hospitality Management or a related field (preferred). • Proven experience as a Front Office Manager or in a similar supervisory role. • Strong knowledge of hotel management software and reservation systems. • Excellent interpersonal and communication skills. • Ability to handle challenging situations with tact and diplomacy. • Detail-oriented with strong organizational and multitasking abilities. • Familiarity with industry regulations and standards.
About the company
ISMMART Group of Industries (Pvt) Ltd is an emerging trading house. It is a group of 6 companies registered under SECP (Security and Exchange Commission of Pakistan) to ensure quality and customer satisfaction, working across the globe. The organization has been associated in the field of imports/exports, estates & builders, hospitality, and transportation.

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