Customer Experience Manager

2 months ago


Dubai, United Arab Emirates Jobot Full time



Responsibilities

  • Lead, manage, and inspire a dedicatedcustomer service team to deliver exceptional customer experiencesacross all touchpoints.
  • Develop and implementcustomer service policies and procedures that align with thecompany's strategic goals andobjectives.
  • Utilize Microsoft Dynamics to trackcustomer interactions, analyze data, and generate insightfulreports to improve customer serviceoperations.
  • Collaborate with cross-functionalteams to ensure that customer feedback informs product developmentand marketing strategies.
  • Handle complex andescalated customer service issues.
  • Monitor andanalyze customer service performance metrics and provide regularreports to senior management.
  • Implementeffective loss prevention strategies to minimize financial risk andprotect company assets.
  • Train and mentor teammembers, fostering an environment of continuous learning andimprovement.
  • Stay informed of the latesttechnology trends and customer service best practices to driveinnovation in our customer experience strategy.

JobDetails

Qualifications

  • A minimum of 10 years of experiencein a customer service management role, preferably in the technologyor retail industry.
  • Proven experience withMicrosoft Dynamics or similar customer relationship management(CRM) software.
  • Demonstrated knowledge ofeffective loss preventionstrategies.
  • Exceptional leadership skills withthe ability to manage and inspire ateam.
  • Strong analytical skills with the abilityto interpret customer service data andmetrics.
  • Excellent problem-solving skills withthe ability to handle complex customer serviceissues.
  • Strong communication skills, bothwritten and verbal, with the ability to effectively communicatewith customers and all levels of theorganization.
  • A customer-centric mindset with apassion for delivering exceptional customerexperiences.
  • A bachelor's degree inBusiness Administration, Marketing, or a related field ispreferred.

  • Customer Service Agent

    2 months ago


    Dubai, United Arab Emirates ALTIUS CUSTOMER SERVICE Full time

    Hello Applicants, Greetings! We need a call center agent for our office, who is well versed with using the systems and is a Arabic (Native) speaker with the excellent ability to speak FLUENT English. It is a MUST!!! The applicants need to be FEMALE since the job description demands this criteria. Thank you for your interest in advance. **Salary**:...


  • dubai, United Arab Emirates Jobot Full time

    ResponsibilitiesLead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints. Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives. Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate...


  • dubai, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full time

    Job Title: Manager – Customer ExperienceLocation: DubaiNationality: UAE NationalExperience: 8-10 YearsLanguage: Arabic , EnglishEducation: Bachelor’s Degree (Degree in Business Administration)General SummaryDESCRIPTION Leadership & Strategy: Accomplish Customer Experience objectives by planning for recruiting, selecting and managing appropriate resources...


  • Dubai, United Arab Emirates Kitopi Full time

    Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...


  • Dubai, United Arab Emirates Jobot Full time

    Responsibilities Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints.Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives.Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate...


  • Dubai, United Arab Emirates Jobot Full time

    Responsibilities Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints.Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives.Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate...


  • Dubai, United Arab Emirates Sundus Full time

    Oversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of customer experience against predefined happiness standardsExperience & Qualification...


  • Dubai, United Arab Emirates Sundus Full time

    Oversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of customer experience against predefined happiness standardsExperience & Qualification...


  • Dubai, United Arab Emirates THE LOFT 5th AVENUE Full time

    As a customer experience manager, you will play a pivotal role in ensuring a positive and seamless customer journey across all touchpoints with the company. You will ensure the smooth operation of the Call Center, handle the training for new joiners and make sure teams are up to standard on all Customer Experience related topics. **Job Responsibility**. -...


  • dubai, United Arab Emirates THE LOFT 5th AVENUE Full time

    As a customer experience manager, you will play a pivotal role in ensuring a positive and seamless customer journey across all touchpoints with the company.You will ensure the smooth operation of the Call Center, handle the training for new joiners and make sure teams are up to standard on all Customer Experience related topics.Job Responsibility.· Team...


  • Dubai, United Arab Emirates CMACGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...


  • dubai, United Arab Emirates Carriyo Full time

    Build a career at the forefront of our business, by ensuring our customers thrive.The Customer Experience Manager is responsible for the success of Carriyo’s customers when making use of our products. At our company the Customer Experience Manager engages in a relationship with customers from the point of purchase into post sale services, being ultimately...


  • dubai, United Arab Emirates Carriyo Full time

    Build a career at the forefront of our business, by ensuring our customers thrive.The Customer Experience Manager is responsible for the success of Carriyo’s customers when making use of our products. At our company the Customer Experience Manager engages in a relationship with customers from the point of purchase into post sale services, being ultimately...


  • Dubai, United Arab Emirates Hireget Full time

    **Responsibilities**: - Develop and implement strategies to enhance customer satisfaction and loyalty. - Monitor customer feedback and analyze data to identify trends and areas for improvement. - Collaborate with cross-functional teams to ensure a consistent customer experience. - Address customer complaints and resolve issues effectively. - Provide...


  • Dubai, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...


  • dubai, United Arab Emirates Sundus Full time

    Oversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of customer experience against predefined happiness standardsExperience &...


  • Dubai, United Arab Emirates Monster Experience Full time

    **Job description** - **Job Vacancy: Sales Manager**_ Are you passionate about sales, numbers, customers and tourism? Monster Experience, a progressive tourism company specializing in adrenaline adventure tourism, is seeking a dynamic and experienced Sales Executive to join our team in Dubai. **Responsibilities**: As a Sales and BD Manager at Monster...


  • Dubai, United Arab Emirates Monster Experience Full time

    **Job description** - **Job Vacancy: Sales Manager**_ Are you passionate about sales, numbers, customers and tourism? Monster Experience, a progressive tourism company specializing in adrenaline adventure tourism, is seeking a dynamic and experienced Sales Executive to join our team in Dubai. **Responsibilities**: As a Sales and BD Manager at Monster...


  • Dubai, United Arab Emirates Monster Experience Full time

    **Job description** - **Job Vacancy: Sales Manager**_ Are you passionate about sales, numbers, customers and tourism? Monster Experience, a progressive tourism company specializing in adrenaline adventure tourism, is seeking a dynamic and experienced Sales Executive to join our team in Dubai. **Responsibilities**: As a Sales and BD Manager at Monster...


  • dubai, United Arab Emirates Sundus Full time

    - Position: Customer Experience Manager -Candidate profiles: UAE National and Expatriates,Bachelor’s degree in Social Sciences, Education, Psychology, or related fieldsA minimum of 4 to 5 years of working in a customer engagement-related role – with some experience in the field of Early Childhood or social development Fluency in Arabic and English...