![Jobot](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Manager
2 months ago
Responsibilities
- Lead, manage, and inspire a dedicatedcustomer service team to deliver exceptional customer experiencesacross all touchpoints.
- Develop and implementcustomer service policies and procedures that align with thecompany's strategic goals andobjectives.
- Utilize Microsoft Dynamics to trackcustomer interactions, analyze data, and generate insightfulreports to improve customer serviceoperations.
- Collaborate with cross-functionalteams to ensure that customer feedback informs product developmentand marketing strategies.
- Handle complex andescalated customer service issues.
- Monitor andanalyze customer service performance metrics and provide regularreports to senior management.
- Implementeffective loss prevention strategies to minimize financial risk andprotect company assets.
- Train and mentor teammembers, fostering an environment of continuous learning andimprovement.
- Stay informed of the latesttechnology trends and customer service best practices to driveinnovation in our customer experience strategy.
JobDetails
Qualifications
- A minimum of 10 years of experiencein a customer service management role, preferably in the technologyor retail industry.
- Proven experience withMicrosoft Dynamics or similar customer relationship management(CRM) software.
- Demonstrated knowledge ofeffective loss preventionstrategies.
- Exceptional leadership skills withthe ability to manage and inspire ateam.
- Strong analytical skills with the abilityto interpret customer service data andmetrics.
- Excellent problem-solving skills withthe ability to handle complex customer serviceissues.
- Strong communication skills, bothwritten and verbal, with the ability to effectively communicatewith customers and all levels of theorganization.
- A customer-centric mindset with apassion for delivering exceptional customerexperiences.
- A bachelor's degree inBusiness Administration, Marketing, or a related field ispreferred.
-
Customer Service Agent
2 months ago
Dubai, United Arab Emirates ALTIUS CUSTOMER SERVICE Full timeHello Applicants, Greetings! We need a call center agent for our office, who is well versed with using the systems and is a Arabic (Native) speaker with the excellent ability to speak FLUENT English. It is a MUST!!! The applicants need to be FEMALE since the job description demands this criteria. Thank you for your interest in advance. **Salary**:...
-
Customer Experience Manager
3 weeks ago
dubai, United Arab Emirates Jobot Full timeResponsibilitiesLead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints. Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives. Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate...
-
Customer Experience Manager
5 days ago
Dubai, Dubai, United Arab Emirates Jobot Full timeResponsibilities Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints.Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives.Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate...
-
Manager - Customer Experience
7 days ago
Dubai, United Arab Emirates Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...
-
Manager – Customer Experience
2 months ago
dubai, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full timeJob Title: Manager – Customer ExperienceLocation: DubaiNationality: UAE NationalExperience: 8-10 YearsLanguage: Arabic , EnglishEducation: Bachelor’s Degree (Degree in Business Administration)General SummaryDESCRIPTION Leadership & Strategy: Accomplish Customer Experience objectives by planning for recruiting, selecting and managing appropriate resources...
-
Customer Experience Manager
2 months ago
Dubai, United Arab Emirates Jobot Full timeResponsibilities Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints.Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives.Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate...
-
Customer Experience Manager
5 days ago
Dubai, Dubai, United Arab Emirates Jobot Full timeResponsibilities Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints. Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives. Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate...
-
Customer Experience Manager
3 weeks ago
Dubai, United Arab Emirates Jobot Full timeResponsibilities Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints.Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives.Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate...
-
Customer Experience Manager
5 days ago
Dubai, Dubai, United Arab Emirates MEFITPRO Full timeCustomer Experience Manager | MEFITPRO DubaiMEFITPRO's dedication to providing outstanding fitness solutions has positioned them as a leading voice in the region for fitness equipment, sports nutrition distribution, consultancy services, recruitment services, marketing and internationally recognized education and training for fitness professionals.Customer...
-
Customer Experience Manager
2 months ago
Dubai, United Arab Emirates Sundus Full timeOversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of customer experience against predefined happiness standardsExperience & Qualification...
-
Customer Experience Manager
3 weeks ago
Dubai, United Arab Emirates Sundus Full timeOversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of customer experience against predefined happiness standardsExperience & Qualification...
-
Customer Experience Manager
4 weeks ago
Dubai, United Arab Emirates THE LOFT 5th AVENUE Full timeAs a customer experience manager, you will play a pivotal role in ensuring a positive and seamless customer journey across all touchpoints with the company. You will ensure the smooth operation of the Call Center, handle the training for new joiners and make sure teams are up to standard on all Customer Experience related topics. **Job Responsibility**. -...
-
Customer Experience Manager
22 minutes ago
Dubai, United Arab Emirates THE LOFT 5th AVENUE Full timeAs a customer experience manager, you will play a pivotal role in ensuring a positive and seamless customer journey across all touchpoints with the company. You will ensure the smooth operation of the Call Center, handle the training for new joiners and make sure teams are up to standard on all Customer Experience related topics. **Job Responsibility**. -...
-
Customer Experience Manager
4 weeks ago
dubai, United Arab Emirates THE LOFT 5th AVENUE Full timeAs a customer experience manager, you will play a pivotal role in ensuring a positive and seamless customer journey across all touchpoints with the company.You will ensure the smooth operation of the Call Center, handle the training for new joiners and make sure teams are up to standard on all Customer Experience related topics.Job Responsibility.· Team...
-
Customer Experience Manager
5 days ago
Dubai, Dubai, United Arab Emirates Carriyo Full timeBuild a career at the forefront of our business, by ensuring our customers thrive.The Customer Experience Manager is responsible for the success of Carriyo's customers when making use of our products. At our company the Customer Experience Manager engages in a relationship with customers from the point of purchase into post sale services, being ultimately...
-
Customer Experience Manager
2 weeks ago
Dubai, United Arab Emirates CMACGM Full timeLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...
-
Customer Experience Manager
4 weeks ago
dubai, United Arab Emirates Carriyo Full timeBuild a career at the forefront of our business, by ensuring our customers thrive.The Customer Experience Manager is responsible for the success of Carriyo’s customers when making use of our products. At our company the Customer Experience Manager engages in a relationship with customers from the point of purchase into post sale services, being ultimately...
-
Customer Experience Manager
3 weeks ago
dubai, United Arab Emirates Carriyo Full timeBuild a career at the forefront of our business, by ensuring our customers thrive.The Customer Experience Manager is responsible for the success of Carriyo’s customers when making use of our products. At our company the Customer Experience Manager engages in a relationship with customers from the point of purchase into post sale services, being ultimately...
-
Customer Experience Manager
5 days ago
Dubai, Dubai, United Arab Emirates Carriyo Full timeBuild a career at the forefront of our business, by ensuring our customers thrive.The Customer Experience Manager is responsible for the success of Carriyo's customers when making use of our products. At our company the Customer Experience Manager engages in a relationship with customers from the point of purchase into post sale services, being ultimately...
-
Customer Experience Manager
1 month ago
Dubai, United Arab Emirates Hireget Full time**Responsibilities**: - Develop and implement strategies to enhance customer satisfaction and loyalty. - Monitor customer feedback and analyze data to identify trends and areas for improvement. - Collaborate with cross-functional teams to ensure a consistent customer experience. - Address customer complaints and resolve issues effectively. - Provide...