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Technical Support Engineer

4 months ago

Abu Dhabi, United Arab Emirates Precision Hire Solution Full time
Overview The Engineer Technical Support providessupport for diagnosing reproducing and fixing software and hardwareissues. Troubleshoot protocols running on client hardware to assistcustomer with problem isolation and resolution.

Will also be responsible for

1.Provide timely and effective IT related usersupport for the customer.
2. Troubleshoot diagnose andresolve hardware issues.
3. Troubleshoot diagnose andresolve common networking issues.
4. Troubleshootdiagnose and resolve common software issues.
5. Meetcritical deadlines and be able to finalize goals within timelyfashion.
6. Resolve customer problems on timely manner.
7. Provide windows framework troubleshooting.
8. Mentor and assign tasks to other team members as needed.
9. Ensure that IT services & resources areavailable on constant basis.
10. Install &support data recovery.
11. Resolve issues within thedepartment that hinders work progress in anyway.
12.Take on additional duties and responsibilities relating to IT asdesignated by the supervisor/manager.
13. Providingremote support to various teams in different locations. Nationality No Restriction Qualification Bachelors degree in informationtechnology Must have valid Microsoft Certifications such asMicrosoft Certified Expert (MSCE) A
  • Cisco HP CompTIA or other relevantcertifications will beadvantage.
Experience Minimum of 5 Years Experience ashardware Technical Support (or similar responsibilities)
  • Minimum of 5YearsExperience innetwork hardware & software
  • Experiencedin managing multiple network sites ensuring constant availabilityof resources
  • Strong experience andunderstanding in solving software and hardwareissue
  • Working knowledge of SAN Virtualizationnetworking TCP/IP RAID back up & recoveryLAN/WAN.
  • Experience in managing Windowsoperating system Exchange Active Directory VMWareCitrix.
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