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Technical Support Engineer
2 months ago
We are seeking a highly skilled and experienced Field Support Specialist to join our team at MyGwork. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our data center infrastructure.
Key Responsibilities:- On-Call Support: You will be required to provide on-call support, which means you should have a valid driver's license and be able to reach our data center site within 60 minutes.
- Physical Demands: This position involves a physical component, requiring the ability to lift up to 25Kg and work in cramped spaces or elevated locations.
- Education and Experience: Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
- Technical Skills: Strong knowledge of data center design, including electrical and cooling plant operation. Basic knowledge of airflow management, rack, and stack equipment commissioning. Strong structured cabling skills on fiber and copper.
- Systems Administration: Experience with systems administration, including Linux and/or Windows Servers, hardware repair, diagnosis, and break/fix. Networking fundamentals, including DNS, TCP/IP, and basic troubleshooting.
- Communication Skills: Ability to speak confidently and communicate clearly in a virtual environment. Strong adherence to processes and a commitment to being a Process Champion. Good communication skills (oral and written) and ability to interact professionally with a diverse group of customers and staff.
- Experience in IT Infrastructure Support: Experience in IT infrastructure support and server administration in a mid-sized environment.
- Drive to Solve Customer Problems: Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
- Mission Critical Operations: Experience working in a mission-critical operations environment.
As a Field Support Specialist at MyGwork, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
